Analyst, Customer Success Operations (Spanish/Portuguese)

Company Description

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world's largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world's curiosity!

Job Description

Digital transformation has turned traditional business models on their heads.
Business leaders look to companies that can offer technology-enabled
solutions to drive their processes and value chains. Cint is a leader in the
market research industry's current transformation from traditional to online
and digital methodologies. The company's industry-leading SaaS platform
technology enables businesses to quickly and effectively access audiences
and data for online market research and insights.

The Opportunity

Cint's SaaS business, Cint Marketplace, is looking for an Analyst to join our
Customer Success Operations team. The Customer Success Operations team
provides software support for our Customer Success Team as well as guides
our customers to technical resolutions.
Ideal candidates have a passion for team collaboration, customer
satisfaction, and problem-solving.

Qualifications

• Fluent in Spanish or Portuguese(verbal and written) and proficient in English
• Bachelor's degree (Business Administration, Information Technology, Computer Science or related discipline preferred). MBA preferred
• Mastery of the English language for both written and verbal communication
• 2-3+ Years of Work experience preferred (SaaS support experience a plus)Familiarity with Internet protocols and API frameworks preferred
• Basic understanding of modern software tools and reporting
• Enjoys solving problems and prefers analytical methods
• Strong communicator and flexible team player
• Proven ability to communicate in a customer-facing environment
• Easily able to retain new knowledge and apply that to their day-to-day
• Extremely thorough and detail-oriented in both communication and analysis
• Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously

Additional Information

Bonus points if you have:

• Experience managing Enterprise SaaS or Subscription based clients
• Previous experience supporting software or SaaS products
• A good understanding of software and technology solutions

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We're pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We're accountable for our work and actions
• Excellence comes as standard
• We're open, honest and kind, always.

We are caring

• We learn from each other's experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

In June 2021, Cint acquired Berlin-based GapFish - the world's largest ISO certified online panel community in the DACH region - and in January 2022, completed the acquisition of US-based Lucid - a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. (www.cint.com)