Assistance Nurse - Spanish, Portuguese, English

Essential Job Duties and Responsibilities:

To deliver professional, effective medical assistance services to clients, ensuring the highest standards of clinical excellence. The Assistance Nurse provides clinical advice and case management across
the platform.

This role collaborates closely with Assistance Doctors, Operations teams, and International SOS Assistance Centers to manage medical cases, coordinate evacuations, and ensure timely, cost-effective resolution.

Description:

Medical Case Management:
• Receive and assess medical-related calls to determine client assistance needs.
• Collect and document medical, logistical, and contextual information for each case.
• This includes gathering clinical details, travel itineraries, insurance coverage, and local healthcare infrastructure to inform safe, cost-effective decisions.
• Provide clinical advice to patients, employers, and stakeholders, and coordinate appropriate medical support.
• Advice must be tailored to the policy framework, ensuring that recommendations align with coverage, duty-of-care obligations, and regional medical standards.
• Direct medical case progression and ensure proper handover at shift changes.
• Communicate case status and recommendations professionally to all relevant parties.
• The nurse acts as a clinical intermediary, validating care plans and determining whether the patient can remain in-country or requires medical evacuation
• Maintain open communication with activated International SOS Assistance Centers.
• Document all case notes and medical actions in the case management system, ensuring privacy compliance.
• Ensure all tasks are completed within the shift to minimize service turnaround.
• Manage outbound medical information and ensure clear communication with patients, families, and clients.
• Liaise with client claims departments to share relevant medical and logistical updates

Medical Transportation Coordination:
• Collaborate with Intl.SOS lead Assistance Centers to assess medical and logistical needs for evacuations and repatriations.
• Determine necessity and appropriate mode of transport (e.g., air ambulance, commercial carrier, stretcher, escort type).
• Decisions must balance clinical urgency, patient stability, and policy guidelines.

Network Services and Referrals:
• Ensure patients are referred to appropriate levels of care and suitable medical providers.
• Collect and forward new provider/facility information to Network Services with medical commentary.

Profile:

Required Competencies :
• Following Instructions & Procedures
• Coping with Pressure & Setbacks: Works productively in a pressurised environment
• Working with People: Demonstrates an interest in and understanding of others;
• Delivering Results & Meeting Customer Expectations
• Writing & Reporting: Writes clearly, succinctly and correctly
• Planning and Organising

Required Work Experience:
• High level of consolidated experience in acute care, intensive care or emergency medicine
• Previous medical assistance experience highly desirable
• Previous public health and/or travel health experience desirable, not essential

Required Qualifications :

• Registered General Nurse in home country
• Public Health and/or Travel Health Degree desirable, not essential

Required Languages:

• Excellent written and oral in English, Portuguese and Spanish

Working shift is required between 8:00 AM to 18:00 PM.

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