Back Office Specialist with Spanish (gn) - Location Romania

Back Office Specialist with Spanish (gn) - Location Romania

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,400 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

What you can expect

With the philosophy "You drive, we care," DKV Group is the market leader in the field of mobility services, aiming to promote the transition to an efficient and sustainable future for mobility.

As part of the DKV Group, Tax Refund focuses on providing financial solutions to their customers in the areas of VAT Refund. These are administrative processes that we handle from A to Z for our clients. Service orientation, attention and care are important aspects of our approach, and this is also what we are looking for in future colleagues.

Overview:
In this position (internal title VAT Refund Service Specialist) you will be responsible for onboarding our customers, submitting VAT Refund requests, and monitoring the progress of the refund requests until payment is made. Besides this administrative work, you will also be in contact, via phone and email, with our customers, partners, and the Tax Authorities.

Responsibilities:
- Your main responsibility will be to provide VAT recovery services to our clients;
- Provide information about the external VAT recovery process;
- Support clients throughout the contract duration, responding promptly and professionally to their requests to establish long-term relationships;
- Collect and process the necessary documents for VAT refunds for tax authorities;
- Submit VAT refund claims, adhering to deadlines set by the authorities and the company;
- Respond to requests from authorities within the indicated deadlines;
- Record information in the company's systems according to internal procedures.

What makes you stand out

- A good command (native or near native) of the Spanish language verbally and in writing.
- Romanian language and English at a minimum B2 level;
- Has good time management and organizational skills, with attention to detail;
- Possesses strong verbal and written communication skills;
- Is results-oriented;
- Has good skills in understanding, logically processing information, and applying new information in similar situations;
- Is a team player;
- Has good computer skills: Word, Excel, Outlook, Internet browsing;
- Education level: Graduate of higher education.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams
You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

There are also many other good reasons to work at DKV Mobility. For example, we offer you comprehensive company health management, parent-child offices (from 2023) and support you in leasing your eBike through our partner Jobrad!

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We are committed to a net-zero future

After reaching our Green Pledge climate target in 2023 by reducing carbon emissions in our own business operations by 50.4% compared to the base year 2019, we set ourselves ambitious net-zero climate targets. The targets have been validated by the Science Based Targets initiative. By 2050, DKV Mobility commits to reach net-zero greenhouse gas emissions across the value chain from a 2022 base year. You want to take climate action? Follow us on our road to net-zero.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Luminita Neagu via [email protected].