About the RoleDebt Freedom USA is seeking an experienced
Bilingual Trainer (English/Spanish) to support the development and performance of our sales and client-facing teams. This role is responsible for onboarding new hires, delivering ongoing training, and ensuring team members understand debt settlement processes, compliance standards, and best practices.
Key Responsibilities - Deliver new hire onboarding and continuous training programs in English and Spanish
- Train team members on debt settlement products, processes, scripts, and compliance requirements
- Coach and support sales and customer service teams to improve performance and conversion
- Collaborate with leadership to identify training gaps and implement improvement plans
- Create, update, and maintain training materials, presentations, and documentation
- Monitor trainee performance and provide feedback and coaching as needed
Qualifications - Bilingual in English and Spanish (required)
- Previous training, coaching, or facilitation experience (required)
- Debt settlement or debt relief industry experience is a strong plus
- Strong communication and presentation skills
- Ability to explain complex concepts in a clear and engaging way
- Comfortable working with sales teams and performance metrics
- Experience with CRM systems and call center environments is a plus
What We Offer - Competitive compensation based on experience
- Opportunity to make a direct impact on team success
- Growth opportunities within a fast-growing organization
- Supportive, performance-driven culture