Client Relationship Manager - Spanish Speaker

Join our dynamic team at IC Markets as a Client Relationship Manager - Spanish Speaker and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You'll Do:

As a Client Relationship Manager, you will assist clients throughout the onboarding process and manage relationships with both clients and partners. You will educate clients on using the company's trading platforms and products, proactively contact them to promote services, and handle incoming queries. Additionally, you will maintain accurate records of communications, research regional business opportunities, ensure KPIs are met, support various departments, manage your workflow, and undertake any additional tasks required for job success.

What We're Looking For:

• Assist clients throughout the onboarding process
• Relationship management with new and existing clients
• Relationship management with new and existing Partners
• Educate clients on how to use the company's trading platforms and products
• Being proactive in contacting clients by telephone and email to promote the company's products and services
• Assisting with incoming queries from clients by telephone and email
• Entering and maintaining detailed and accurate records of your communication with clients on the company's systems
• Researching regional business opportunities
• Ensuring all KPI's are met
• Supporting and assisting with all departments as required
• Organising and managing personal workflow
• All the additional ones that the company might require for the successful development of the job

Qualifications:

• Fluent Spanish speaker
• Business Professional in verbal and written English
• Excellent communication and written skills, as well as attention to detail
• At least one year of experience in the Forex industry in a similar role
• Client-focused with excellent customer service
• Strong negotiation skills
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Dynamic and self-motivated
• Ability to work independently as well as in a team

Working Schedule:

• Monday to Friday: 11:00 - 19:00

Essential:

• Willing to work on a shift-based working schedule
• Willing to work in a regulated environment and observe the guidelines set by the relevant governing body
• A high level of professionalism and personal integrity

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay - We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.
• Career Growth - Your journey is important. We're here to support your development with ongoing learning and clear paths to advancement.
• Work-Life Balance - Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.
• Wellness & Healthcare - Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months-because your well-being is our priority.
• Future Security - We're invested in your tomorrow. Access our provident fund after 6 months for peace of mind down the road.
• Snack Hub - We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.
• Lunch on Us - Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.
• Paid Overtime - Your extra effort doesn't go unnoticed. We recognize and reward the time you put in.
• Learning & Development - We believe in your potential. Dedicated budgets support your upskilling and curiosity.
• Referral Bonus - People matter here. Bring in great talent and get rewarded for growing our community.
• Team Spirit - Culture is everything. Join a team that celebrates together through events and team-building activities.
• Fitness & Recreation - Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.
• Unwind Fridays - We're human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.

Our culture is built on empathy, respect, and trust, because at the heart of everything we do is you.

Your next big opportunity starts here!

• Apply now at icmarkets.bamboohr.com/careers and let's build something incredible together!
• Thank you for your interest in joining IC Markets. Due to the high volume of applications, only candidates under consideration will be contacted. All applications are handled with the strictest confidentiality.