We are seeking a qualified Quality Assurance Specialist to verify contract details in accordance with internal compliance standards, confirm contract details with customers, and inform customers of next steps after contract signing. The ideal candidate should have experience in customer service, be fluent in Spanish and English, and possess excellent attention to detail and communication skills.Job Responsibilities
- Verify contract details in accordance with internal compliance standards
- Confirm contract details with customers
- Inform customers of next steps after contract signing
- Communicate effectively with customers and internal teams
- Document all QA findings in a clear and concise manner
- Collaborate with team members to ensure all requirements are met
- Fluent in English and Spanish, both written and spoken
- At least 1 year of experience in customer service or a similar role
- Excellent attention to detail and communication skills
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Ability to work independently and within a team
- Knowledge of CRM systems and Microsoft Office Suite
- At least 15mbps for the main internet and at least 10mbps for backup
- A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
- Note: Back-ups should still be able to function when there is a power interruption
- A webcam
- Noise-canceling USB Headset
- Quiet, Dedicated Home Office
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.