Quality Assurance Administrator, Spanish Speaker

About this role:

Wells Fargo is seeking a Quality Assurance Administrator. This job is responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

In this role, you will:

• Review and evaluate the quality of back-office transactions and monitor Spanish calls and emails
• Document quality issues and performance measures for management review
• Oversee a group of service monitors
• Provide information and assists in the feedback and formal education process of other staff
• Work closely with both internal and external customers to meet their service needs
• Act as a subject matter expertise
• Provide information and assist in the feedback and education to staff

Required Qualifications, International:

• 2+ years' experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking, reading, and listening proficiency in Spanish and English

Desired Qualifications:

• Must have completed at least (2) years of college education, no back subjects in the 1st and 2nd year, required
• Must have at least (2) years of QA professional experience in a Shared Service or BPO work environment, required
• Proficient in speaking, reading, and listening in Spanish and English
• Strong attention to detail
• Process oriented
• Analytical and resolution mindset
• Exposure to financial services or banking is ideal (Commercial Banking)
• Quality monitoring background or experience in quality assurance
• Back-office support background is an advantage

Job Expectations:

• The work will focus on reviewing back-office transactions and monitoring Spanish calls and emails
• The role requires to work full-time onsite, 5/NEO, BGC, Taguig
• The role requires to work on mid-shift, 5:00 PM - 2:00 AM, Monday - Friday
• The work will focus on monitoring back-office transactions

Posting End Date:

27 Feb 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.