Hungría, BudapestHungría, Budapest


Fecha de publicación 06.06.2024

Retail Support Team Leader- Spanish Speaking


Job Family Group:
Business Support Group

Job Description:

We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and get involved with what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Budapest Team and advance your career as a

Retail Support Team Leader- Spanish Speaking

The Team Leader responsible for managing a team within a Business Service Centre (BSC) in Hungary, and is deployed within the Order To Cash Service Tower in the GBS Europe.

In this role You will:
  • Develop the team members to ensure right capability and knowledge is kept at its continuity and at a high quality standard
  • Allocate workload and act as escalation point for team members
  • Management of appropriate partner relationships within the GBS and the businesses/functions
  • Be accountable for the operational activities delivered by the Team
  • Accountable for controls being in place and working effectively across all processes and systems in relation with the Team
  • Support process standardization by identifying improvement opportunities and process change proposals
  • Accountable for implementing new/re-designed processes and making sure they are operated properly within the team
  • Accountable for highlighting improvement areas for reaching the PPI targets
  • Performance management of the Retail Support Team
  • Build up and maintain professional relationship with Business partners, BPO and other GBS functions.
  • Be accountable for query handling and issue resolution of operations
  • Create an inspiring team environment with an open communication culture
  • Set clear team goals
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Understanding and focusing on people leader's Key Performance Indicators which are based on BP's Leadership Expectations and are aligned with the BP Values
  • Monitor team performance and report on metrics
  • Discover training needs and provide mentoring
  • Listen to team members' feedback and resolve any issues or conflicts
  • Recognize dedication and reward accomplishments

What You will need to be successful:
  • Minimum 4 years business experience
  • Demonstrated process expertise in Customer Services or Supply Chain Management
  • Relevant operational and/or design solution experience gained in a business, BPO or similar environment.
  • Experience supporting and implementing strategic plans across a team.
  • Relevant previous experience in a leadership and supporting continuous improvement position with similar accountabilities.
  • Experience in leading and managing a team with diverse and wide scope
  • Demonstrated ability to use a wide range of systems and application tools and techniques to guide, motivate, train and support staff and makes full use of opportunities to coach and develop direct reports or virtual teams to maximise their performance, leadership and development potential.
  • Relevant post qualification experience to deliver accountabilities of role.
  • Project management and organisational change experience in a multi-national environment would be preferable.
  • Recognised professional qualification in a business or finance field or similar field.
  • Experience in continuous improvement tools and techniques such as Kaizen, Lean or Six-Sigma.

At bp, we provide the following environment & benefits to you:
  • Different bonus opportunities based on performance, wide range of cafeteria elements
  • Life & health insurance, medical care package
  • Flexible working schedule: home office up to 2 days / week, based on team agreement
  • Opportunity to build up long term career path and develop your skills with wide range of learning options
  • Family friendly workplace e.g.: Extended parental leave, Mother-baby room
  • Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
  • Possibility to join our social communities and networks
  • Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
  • Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2023 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Travel Requirement
Some travel may be required with this role, this is negotiable

Relocation Assistance:
Relocation may be negotiable for this role

Remote Type:
This position is a hybrid of office/remote working

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with disabilities may request a reasonable accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an accommodation related to the recruitment process, please contact us to request accommodations.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

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