job
Rumania, BucharestRumania, Bucharest

Inetum

Fecha de publicación 07.05.2024

Service Desk Level 1 with Spanish M/F

Mission

Mission:
  • Ensure timely and effective resolution of end-user IT related issues.

Responsibilities:
  • Takes internal customer calls, logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution
  • Collects data for internal reporting
  • Ensures service level agreements' fulfilment
  • Schedule - availability to work in extended shifts, the schedule can be changed based on the business requirements.
  • Resolved incidents, service requests and queries
  • Up-to-date information in the relevant systems
  • Documented new known errors


Profile
  • Knowledge of Active Directory
  • Operating Systems Knowledge
  • Office Automation Software knowledge
  • Servers, files, folders knowledge
  • Knowledge of Antivirus and Antimalware tools
  • Wireless Devices (Blackberry, Windows Mobile, Symbian, Android)
  • Has used an IT Service Management tool (BMC Remedy or similar)

Core competencies:
  • Team working skills
  • Understanding of solutions and correct management of problem solution
  • Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase.
  • Socially skilled
  • Self-awareness.
  • Team worker with collaboration
  • Understanding of client's issues
  • Flexibility
  • Analysis and problem solving

Languages requirements :
  • Spanish (C1 or above)
  • English (B2 or above)


Organization

Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

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