Service Desk Specialist with Spanish and Portuguese (w/m/d)

About us

TÜV Rheinland is a leading global independent testing service provider with over 150 years of experience and more than 22000 employees all around the world. The independent experts stand for the quality and safety of people, technology, and the environment in nearly every sphere of personal activity as well as train people in a broad range of fields and industries.

TÜV Rheinland Polska has been present on the Polish market for more than 20 years. In 2018 a new chapter has started: TÜV Rheinland Europe Regional Shared Services Centre has opened in Katowice. At TÜV Rheinland RSSC we strive for excellence in everything we do. We have a passion for what we do. And we love what we do. Join the young and dynamically growing team of professionals. Join the company with long lasting tradition, firm values and a courage and vision for the future!
Service Desk Specialist with Spanish and Portuguese
Workplace: Katowice

WHAT TASKS CAN YOU EXPECT?

• Handling incoming calls/tickets, being part of remote support for internal customers
• Reporting incidents and service request based on user's info in corporate tool
• Solving incidents and service request at Service Desk level in a timely and effective manner
• Providing customer support in problem-solving process
• Running diagnostic programs to resolve issues
• Installing hardware, software and other required programs
• Supporting in various projects to further optimisation of processes

WHAT SKILLS AND EXPERIENCES SHOULD YOU HAVE?

• 1 year of experience in similar position, preferably in SSC/BPO environment
• Fluent in Spanish, Portuguese and English (all verbal and written)
• General IT understanding
• Familiarity with Windows systems and troubleshooting, dealing with various IT Systems
• Knowledge of Microsoft Office Products
• Attention to details and problem-solving attitude
• Very good communication skills and strong customer driven focus
• Ability to work in shift rotation
• ITIL knowledge would be an asset

WHAT CAN WE OFFER TO YOU?

• Stable job based on an employment contract
• Annual bonus
• Hybrid model of work (2 days per week working from office)
• A package of benefits available on the benefit platform - private medical care, co-financing of the sports card, discounts and shopping vouchers; the possibility of joining group insurance, accident insurance, additional compensations from the Company Social Benefits Fund based on the internal policies
• Work in a friendly, diverse and high-qualified team with positive and cooperative working atmosphere
• International environment and daily usage of foreign languages
• Real development opportunities
• Direct communication and no formal dress code
• Modern office with innovation space located in Katowice
• Employee referral program

If you want to join our team and take part in the recruitment process, please apply and send your CV.