Spanish Speaking Streaming Platform Support Representative

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Streaming Platform Support Representative! In this vital role, you will assist our Spanish-speaking clients with inquiries and issues related to our streaming platforms, ensuring they have a smooth and enjoyable viewing experience.

As a Streaming Platform Support Representative, you will provide high-quality customer service by addressing technical questions, troubleshooting problems, and guiding clients through our platform's features. If you are enthusiastic about technology and streaming services and enjoy helping others, this is the perfect opportunity for you!
Responsibilities

• Respond to customer inquiries in Spanish regarding the streaming platform via phone, email, and chat
• Troubleshoot technical issues and guide users to effective solutions
• Assist clients in navigating the platform and utilizing its features
• Document and track client interactions in our customer relationship management (CRM) system
• Collaborate with technical teams to escalate and resolve complex issues
• Provide feedback to improve overall service delivery and client experience
• Stay updated on platform features, industry trends, and best practices

Requirements

• Fluency in Spanish and English, both written and spoken
• Previous experience in customer service or technical support, preferably in the streaming or technology sector
• Strong communication and problem-solving skills
• Ability to multitask and work effectively in a fast-paced environment
• Detail-oriented with a passion for helping clients
• Proficiency with customer support tools and software is a plus

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...