Filipinas, ManilaFilipinas, Manila

RingCentral, Inc.

Fecha de publicación 01.04.2024

Spanish Technical Onboarding Specialist

RingCentral, Inc. is a US-based company engaged as a global provider of cloud-unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost-effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an equal-opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What we offer:

RingCentral offers perks and benefits for all aspects of your work/life:
  • Hybrid Work Setup Arrangement until further notice
  • HMO coverage on Day 1 for the employee
  • HMO coverage after Day 90 for 3 free dependents
  • Personal Time Off
  • Performance-based incentives (e.g. MBO, commission, etc.)
  • Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7
  • Mental Health support and unlimited free sessions with a Psychologist through Mind You
  • Meditation guidance through Headspace
  • Resources for parents and employees with special needs children through Whil
  • Fun wellness and employee engagement programs

Say hello to possibilities

It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role.

First, a little about us, we're the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Professional Services Team to make sure we stay ahead of the competition.

We are looking for: Technical Onboarding Advisor

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone system set up. An Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company's set policies and procedures.

To succeed in this role you must have experience in:
  • Receives transferred calls of newly signed up customers from Sales.
  • Sets expectations that the transaction is not a User Training but a basic account setup only.
  • Walks the customer through the Express Set Up, and probes for other basic account set-up needs.
  • Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.
  • Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
  • Provisions and set up RC-supported desk phones.
  • Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
  • Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
  • Confirms and/or schedules Implementation Appointments.
  • Walks customers through the Community Website and assists them with the sign-up process.
  • Updates the Implementation Status, and documents the call in SFDC.
  • Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
  • This role is highly visible across multiple departments and regions. This person is expected to provide excellent assistance to his dedicated region and/or English-speaking customers.

Desired Qualifications:

  • Completed at least 2nd year college in any related course.
  • Must have 2-3 years solid experience in Technical Support
  • Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner's thorough onboarding experience.
  • Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.
  • Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.
  • Must reach out to new customers via phone and/or email to book them for an implementation appointment.
  • Amenable in hybrid work arrangement
  • Amenable to report in Ortigas or Cubao

By completing your application for this role, you:
  • Agreed that the information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities
  • Have read and agreed to our Data Privacy Policy

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