job
FilipinasFilipinas

iFive Global

Fecha de publicación 06.05.2024

Team Lead (Spanish Bilingual)

Job Description
Highlights

  • Competitive compensation and benefits packages
  • Continuous professional development and learning opportunities
  • Regular engagement activities and events


TEAM LEADER - SPANISH BILINGUAL

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a Team Leader - Spanish Bilingual to be part of our team.

  • He/She is Responsible for meeting overall Metrics for Voice
  • He/She manages a maximum of 25 call center representatives, and provides coaching and development, in accordance to the metrics on their performance scorecard.


WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Assisting with the development of policies, processes and reports relating to Voice Team Performance
  • Performance management, including issuance of corrective action and due dismissal of underperforming staff in line with the company policies
  • Completing daily/weekly/monthly reports outlining individual and/or team performance such as, but not limited to: attendance, QA and productivity reports
  • Communicating updates to the members of the team following the principles of the 3-legged stool and change communication
  • Meeting timelines for payroll, incentive and scorecard validation
  • Responding to emails, skype messages and other means of communication, in a timely manner


Requirements
  • At least High School graduate
  • At least two (2) years of Team Leader work experience in the Call Center Industry
  • With one (1) year of being Spanish Bilingual
  • Comfortable with technology like email and Internet browsing
  • Must demonstrate sound analytical and problem-solving skills
  • Must possess strong and logical decision-making skills
  • Can demonstrate excellent verbal and strong written English skills
  • Willing to work on site on Robinsons Business Center, Ortigas

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