Bilingual Senior Property Manager (Spanish)

Job Title: Senior Property Manager

Job Type: Full Time

Work Hours: Monday to Friday, 9:00 AM - 5:30 PM Central time

Job Overview:

We are seeking a bilingual (Spanish-speaking) Senior Property Manager to oversee the daily operations and management of our properties, ensuring a high standard of service for residents and efficient functioning of the property team. You will be responsible for financial management, maintenance oversight, resident relations, and team supervision, playing a critical role in maintaining the property's success and fostering a positive community environment.

Responsibilities:

Operational Management:

• Manage day-to-day operations of the property.
• Maintain a professional, clean, and well-organized office environment.
• Regularly inspect the property and verify the condition of vacant apartments.
• Maintain confidential and secure office and resident files.
• Collaborate with the Director of Maintenance on all property maintenance aspects.
• Ensure all received monies are deposited and recorded daily.
• Compile weekly/monthly property status reports.
• Coordinate orientation and ongoing training programs for property staff.

Resident Relations:

• Foster excellent resident relations.
• Promptly respond to resident concerns and complaints.
• Ensure proper move-in paperwork and preparation for new residents.
• Inspect make-ready apartments prior to move-in.
• Develop and maintain a resident renewal program to encourage retention.
• Create a sense of community at the property.

Maintenance Management:

• Monitor and manage the service staff's daily duties.
• Ensure quick turnaround of market-ready apartments.
• Maintain compliance with required operating permits (e.g., pool, spa, elevator).
• Monitor property utility usage (electric, water, gas).

Financial Responsibilities:

• Review weekly general ledgers and monitor purchase orders.
• Approve and submit invoices for timely payment.
• Complete variance and other weekly reports.
• Maintain contract files and insurance certificates, monitoring renewal dates.

Rental Collection:

• Ensure timely collection and posting of rent and other charges.
• Manage legal notices and eviction processes.
• Ensure compliance with community policies and lease agreements.
• Assess move-out conditions and send final account statements.
• Refer liability claims and legal complaints to the Regional Manager and/or corporate office.

Personnel Management:

• Hire, counsel, and terminate employees in accordance with company policies.
• Complete performance reviews and recommend salary increases and advancements.
• Approve and submit payroll paperwork timely.
• Calculate and submit commission bonuses for approval.

Safety Management:

• Ensure new employees receive orientation safety training.
• Coordinate and attend monthly safety meetings and training.
• Report workman's compensation issues and employee incidents immediately.

Marketing Management:

• Understand the property's sub-market and competitive landscape.
• Complete marketing surveys and supervise leasing team techniques.

Leasing Consultant Duties:

• Perform all essential job functions outlined in the Leasing Consultant job description.

Requirements

• Minimum 3 years of experience in the multifamily industry required.

• Prior experience as a Property Manager preferred.
• Proficient with computers (Word and Excel), Internet, and relevant applications.
• High school diploma or equivalent required; college degree preferred.
• CAM, ARM, or CCRM designations are a plus.
• Proven experience in the following:
• Interacting professionally and pleasantly with co-workers, supervisors, residents, vendors, contractors, and the public.
• Exceptional organizational and verbal skills.
• Effective property marketing strategies.
• Intermediate mathematical skills.
• Strong customer service skills.
• Bilingual in English and Spanish is required.
• Perform other tasks as assigned by the supervisor.