Back Officer - Spanish Speaking

Language: Spanish (Fluent in reading, writing, and speaking)

Reporting to: Back Office Supervisor

Location: Nairobi

Our purpose:

At Watu Africa, we empower entrepreneurs.

Watu is a mission driven, customer centric company that believes everyone who wishes to become an entrepreneur deserves an opportunity to start, grow and achieve their goals in life. As Africa's fastest growing Asset Finance company we see the continent's bright and prosperous future and want to be part of the team transforming it into reality. Our vision is to provide asset financing services for mobility assets (Motorcycles, three-wheelers and vehicles) and phones to ambitious individuals who believe that, when provided with the right tools they can fulfill their dreams as entrepreneurs and prosper in life while supporting the needs of their families and community. We, therefore, have a commitment to Empower Entrepreneurs by providing the means needed to move and improve lives.

Job Purpose:

Responsible for assessing data accuracy during the approval stages of the onboarding process to ensure inaccurate elements are flagged and re-assessed for correction/ amendments while maintaining quality standards and minimizing fraud.

What you will do:

• Data entry, verification/ approval of key stages during the onboarding process in accordance with SLA.
• Ensure customer satisfaction during the onboarding process by adhering to the prescribed customer onboarding script, maintaining the recommended call TAT and resolving customer queries.
• Ensure all sales are completed within recommended timelines and if not to communicate to FO concerned for follow up.
• Quick escalation of customer and onboarding issues to the supervisor that cannot be resolved by the officer.
• Document reasons for rejecting loans during verification.
• Proactively recommend improvements and innovative ideas to increase business efficiency
• Liaise and escalate with team supervisors on issues affecting OBS.
• Conduct all activities in accordance with the company's policies, processes and code of conduct.

What we are looking for:

• Degree/ Diploma in a business-related field
• At least 1-year in any business function within Watu and/or similar experience in Back Office operations
• Integrity and professionalism
• Attention to details
• Ability to work independently and proactively
• Self-starter, target oriented
• Team player and a good communicator

* Please note that this role is shift based *

Only shortlisted candidates will be contacted