Spanish Speaking Engineer, Technical Support

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

The Tech Support Engineer provides customer support by troubleshooting and solving Product customer issues via the phone, chat, and email in English and Spanish.

Evaluate and approve operational quality of system equipment by asking related questions

Serves as company liaison to the customer for multiple topics focused on PLCs, Switches, Industrial Communications, and HMIs.

Responsibilities:

• Resolve customer issues via phone, chat, or email.
• Manage projects for customer satisfaction.
• Lead and support team members.
• Communicate effectively with customers and management.
• Maintain adherence to company policies.

Requirements:

• 2+ years in automation.
• English and Spanish proficiency.
• Strong communication skills.
• Knowledge of industrial automation, especially Motion and Drives.
• Ability to troubleshoot effectively.
• Independent work capability.
• Technical degree.

Core Competencies:

• Professional and technical expertise.
• Effective collaboration.
• Clear communication.
• Value addition for customers and partners.
• Results-driven and productivity-focused.
• Contributes to company growth.

Our Benefits

• Life insurance .
• Private medical care .
• Lunch Card.
• Funding on the MyBenefit platform.
• Annual bonus .
• Christmas and holiday allowance from the Company Social Benefits Fund.
• Co-financing for training.

EEO Statement Rockwell Automation is an Equal Opportunity Employer including disability.

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural patterns and variety of experiences in each of us. We invite all who want to join and change the world of Our organization. Expanding Human Possibility!

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