ABA Data Entry and Reviewer

Outsourcing Advantage is seeking an organized and detail-oriented ABA Data Entry and Reviewer to join our team. This role is critical in ensuring the accuracy and integrity of data collected during Applied Behavior Analysis (ABA) sessions to meet insurance requirements. The ideal candidate will have a keen eye for detail and strong organizational skills.

This role plays a critical part in ensuring the accuracy and integrity of behavioral data from Applied Behavior Analysis (ABA) therapy sessions. You will work closely with therapists and clinical staff to maintain precise records, support insurance claim processes, and help track therapy progress through effective data visualization.

Key responsibilities include:

• Confirm and schedule client appointments through phone calls, text messages, and email.
• Maintain an organized calendar and ensure appointments are accurately documented.
• Serve as a Spanish-speaking point of contact for clients, providing care management support and addressing general inquiries.
• Communicate professionally with clients and families to ensure a positive customer experience.
• Conduct outbound cold calls to prospective Spanish-speaking clients using provided lead lists.
• Introduce care management services and identify potential new client opportunities.
• Accurately document call outcomes, client interactions, and follow-up activities in the company's system.
• Coordinate with the care management team to ensure timely follow-up with interested prospects.
• Maintain confidentiality of client information and comply with HIPAA and privacy standards.

Requirements

• Previous experience as a Secretary, Administrative Assistant, Receptionist, Customer Service Representative, or similar administrative role.
• C1 Advanced English and Spanish proficiency (verbal and written).
• Excellent telephone etiquette and professional communication skills.
• Comfortable making outbound sales or cold calls.
• Strong organizational and multitasking abilities.
• Legal authorization to work in the Dominican Republic.

Preferred Qualifications:

• Experience in healthcare, home care, or care management.
• Previous appointment scheduling or calendar management experience.
• Familiarity with CRM or client management systems.
• Experience with lead generation, telemarketing, or inside sales.
• Knowledge of HIPAA or handling confidential healthcare information.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekly incentives based on performance.
• Weekends off.
• Hiring bonus.
• Loyalty Bonus
• Annual Performance Salary Review Increases up to 10%
• Paid Breaks
• Growth opportunities.
• Referral bonus.
• National holidays pay double the hourly rate.
• US holidays off when applicable.
• Best work environment in Santiago.
• Morning shift available.
• Back-office positions.
• Paid Breaks
• Annual Performance & Salary Review
• Loyalty Bonus