Account Manager - French & Spanish (m/f/d)

ABOUT US

Since 2020, Pliant has been on a mission to rethink payments and empower companies to grow by providing a smart way to pay that scale with their business. With our app and API-based solutions, Pliant allows companies to issue physical and virtual credit cards, automate payment processes, track spending, and seamlessly integrate these data into their finance stack.

Pliant is growing quickly. With our expansion into 30+ international markets, we believe that people, passion, and diversity are the key ingredients to our future success. Our growing team of 180+ Plianteers come from 35 nationalities and work remotely or in a hybrid environment from our headquarters in the heart of Berlin. And we're looking for more talented and committed people to join us on our journey!

ABOUT THE ROLE

We are seeking a motivated and experienced Account Manager (m/f/d) to support our Large customers on the French and Spanish markets here at Pliant. The ideal candidate will focus on owning the complete client relation from implementation, building strong relationships to identifying upsell opportunities, and collaborating with the Business Development team to drive further growth into these strategic markets

This role will be based in Berlin where we have a hybrid work policy.

WHAT YOU'LL DO

Client Growth and Relationship Management:

• Actively engage with clients to understand their needs, unlocking the full potential for growth opportunities
• Develop and maintain strong, long-term partnerships with key clients, fostering trust and loyalty.
  Serve as the main point of contact for client concerns, ensuring prompt and effective resolution of issues

Strategic Collaboration and Planning:

• Develop Strategic Account Plans and strong client engagement
• Work closely with sales and internal teams to devise strategic marketing plans that support client goals and ensure KPIs are met
• Collaborate to create tailored solutions that align with client objectives and our company's vision

Account Management and Upselling:

• Maintain comprehensive client records, tracking contract updates, renewals, and key interactions
• Gain an in-depth understanding of our products and services to effectively upsell and cross-sell, maximising client value
• Monitor client satisfaction and proactively address potential challenges

WHAT YOU'LL BRING

• Excellent interpersonal and communication skills with a talent for relationship building at an enterprise level
• Strategic thinking and problem-solving abilities
• Self starter that is able to hit the ground running
• Proactive mindset with a client-centric approach to challenges
• Proven ability to collaborate with cross-functional teams and drive results
• Excellent organisational and time management skills
• Commercial awareness and the ability to identify business opportunities
• Familiarity with CRM tools and client management practices
• Fluence in English French and Spanish any other European language is an advantage

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Your choice of preferred OS, Windows or Mac
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers