Admissions Coordinator - Spanish Proficient

About Emeritus

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China.

Emeritus' short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Job Description

Job Overview:
We are seeking a skilled Admissions Coordinator to manage admissions and support functions in Spanish. The role requires exceptional written and verbal Spanish proficiency, the flexibility to work night shifts, and a willingness to handle communication across email, chat, and voice channels.

Key Responsibilities:

• Enrollment & Application Management: Process applications, ensure eligibility, and maintain timely, accurate admissions workflows.
• Participant Support: Handle inquiries related to enrollment, payments, refunds, deferments, course access, and certificates across various channels.
• Cross-Functional Coordination: Collaborate with Marketing, Finance, Sales, and Program Support teams to address participant issues effectively.
• Performance Metrics: Meet key KPIs like QA, CSAT, and SLA while ensuring a high-quality participant experience.

Skills & Qualifications:

• Language Skills: Superior written and verbal Spanish proficiency (mandatory).
• Work Flexibility: Willingness to work night shifts (India time) and manage participant interactions across email, chat, voice, and WhatsApp.
• Educational Background: Bachelor's degree preferred.
• Experience: Prior experience in EdTech, educational technology, or customer service is an advantage.
• Tech Proficiency: Skilled in Microsoft Office (Excel, Word), with familiarity in LMS and CRM platforms being a plus.
• Soft Skills: Strong organizational ability, multitasking, attention to detail, and independence in a fast-paced environment.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In press:

• https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/
• emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com)