Advisor Fraud Management with Spanish

Your day to day:

The Fraud Advisor role is critical to prevent and stop all actions with potential risk that may generate financial losses or unpleasant experiences for Vodafone customers.
Main responsibilities:
• Ensure that the use of risk prevention and vigilance principles will support the achievement of the company's objectives and reduce losses of any kind.
• Use analytical and detective skills to identify behaviors that may indicate fraudulent intent and implement measures to prevent those from materializing.

With these activities you will have a great impact on our business:
• Monitor and analyze the customer base and use of services to identify and stop suspicious fraud activities.
• Conduct detailed analysis of fraud risk cases to confirm or deny the intention of fraud.
• Regularly monitor transactions that have been reported as being at risk of fraud.
• Identify and address threats that put Vodafone and its customers at risk of either financial or reputation loss
• Identify new fraud behaviors & patterns and enrich the detection methods.

With these skills you are a great candidate:
• Curious by nature and with a passion to investigate
• Very good communication skills
• Analytical and logical skills
• Spanish language - advanced
• Good English level
• Understanding telecommunications industry, products and services can be an advantage
• Experience in fraud prevention activities is an advantage
• Availability to work in shifts (including night and weekend shifts)

Sounds like the perfect job? We've got even more to offer:
• Work from Home - hybrid approach
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education - we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• Flexible Vacation - Take time off when you need it, we trust you
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.