After Sales Support Agent (SPAN, ENG & ITAL)

Le Boat, part of the Travelopia group, is the world's leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada's inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France's Canal du Midi as the most famous and popular cruising ground.

We are looking to hire an After Sales Support Agent to join our team! Reporting to our After Sales Manager, you'llbe responsible for delivering exceptional post-sales service to customers, ensuring satisfaction and long-term relationships. This role involves handling inbound customer enquiries, ensuring all customer documentation is in place prior to departure, managing outstanding debtors, trade partner administration, promoting ancillary aftersales products and services, and coordinating with internal teams to resolve issues efficiently.

What we'll offer:

• Competitive base salary ($20,000 - $25,000) and OTE (Up to $28,600+) annually.
• Comprehensive health benefits
• Retirement savings plan with company contributions
• Generous paid time off allowance and birthday day off
• Flexible hybrid working schedules
• Parental leave and family-supportive policies
• Charity or volunteering time off
• Group-wide travel discounts

What you'll do:

• Act as the primary point of contact for customers for after-sales calls
• Provide expert advice on available packages and additional products to enhance customer experience.
• Maintain accurate records of customer interactions, service history, and follow-up actions in the CRM system.
• Conduct pre-departure calls to identify opportunities to upsell and cross-sell relevant products and services.
• Managing cancellations and refund in line with terms and conditions
• Execute inventory changes aligned with the inventory team and according to disruption management protocol
• Ensure that all customer documentation is completed in line with the customer journey and pre-departure requirements
• Keep up to date with product knowledge, industry trends, and competitor offerings.
• Monitor and analyze customer feedback to improve service quality and customer retention.
• Allocation of payments received onto Neptune bookings system and sending confirmation documents to the customers
• Process credit card payments and send confirmation documents to customers
• Processing of customer refunds
• Chasing direct customer payments
• Processing Travel Agent Payments
• Processing and sending out of Travel Agent Statements
• Processing paying travel agent commissions.

What you'll bring:

• Fluent in Spanish, English and Italian.
• Proven experience in after sales, customer service, or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Problem-solving mindset with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.

We believe people are happier and perform best when they can be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here: Talent@Travelopia.com

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