AP Accountant, Customer Service - Spanish language knowledge

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.

The role of this position is to provide administrative support services from centralized locations around the world.

This position is responsible for customer and supplier relations, for meeting the productivity and quality requirements of the Accounts Payable (AP) team by following the rules of procedure as well as the SLA Agreements with Customers.

The major activities of the role include (but are not limited to):

• Manage resolution of all functional problems during the whole process from requisition to payment, including invoice mismatching problems, PO modifications related to invoice problems for all Alcoa locations.
• Provide information for the suppliers related to payment status of invoices. Become a key functional contact on this area between locations and suppliers.
• Responsible for taking ownership of customer inquiries and problems and responsible for end-to-end follow-up for customers.
• Resolve customer concerns in an efficient and timely manner.
• Review the end-to-end process and find opportunities for improvements and increase efficiency of services. Maintain benchmark position or decrease/close the gap where applicable.
• Analyze the root cause of the overdue invoices and in case of the credit note contact with the supplier.
• The employee is responsible to fully comply with the documented processes and to fulfill audit requirements related to their work.
• Active participation in the Month End Closing

Perform other activities:

• Prepare invoice on hold report for customers.
• Handle incoming emails/requests and calls from customers and suppliers.
• Issue resolution in different applications (eg. Filebound).
• Perform audit tests based the audit calendar.
• Based on various issues contact suppliers to eliminate reworks.
• Coordinate and resolve payment issues/invoice on hold issues.
• Handle supplier statements reconciliation.

What we expect:

• Fluency in English and Spanish is a must, other European language is a plus.
• University or College Degree in Business, Finance or Supply Chain Management
• MS office products with a particular comfort working with Microsoft Excel formulas and macros.
• Oracle working knowledge is preferred (not a must).
• Professional experience in AP and/or Customer Service fields is an advantage.
• Collaboration, customer focus, results orientation, attention to detail are required in this position.

What we offer:

• Attractive remuneration package
• Flexibility on working hours and home working possibilities upon agreement.
• Employee Assistance Program

Alcoa encourages applications from women, people of diverse backgrounds and those with different skills and life experiences. Alcoa is proud to be an equal opportunity workplace and is an affirmative action employer.

About the Location

Recognized as an industry pioneer, Alcoa is an international company with operations across six continents. Alcoa Shared Services Hungary Ltd. provides administrative solutions and business services to its locations and offices in Europe, North and South America, and Australia. Wherever you choose to join us, you'll be joining a global team committed to advancing sustainability and delivering excellence and innovation.

We are values led, vision driven and united by our purpose of transforming raw potential into real progress. Our commitments to Inclusion, Diversity & Equity include providing trusting workplaces that are safe, respectful and inclusive of all individuals, free from discrimination, bullying and harassment and that our workplaces reflect the diversity of the communities in which we operate.

This is a place where you are empowered to do your best work, be your authentic self, and feel a true sense of belonging. Come join us and shape your career!

Your work. Your world. Shape them for the better.