Assistant, CTC Disputes SCDMNT with Spanish language skills

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world's most loved drinks. We are a global business and one of the leading consumer goods companies in the world.

Job Purpose

The Shared Services CTC Disputes Assistant will be responsible for resolving queries raised by customers and internal CCEP stakeholders. The position will be tasked with driving and delivering CTC service excellence to the business with an emphasis on customer service.

Key Responsibilities

• Works with the BUs to build positive, constructive relationships and works in partnership with each to drive an effective and smooth deployment of CTC processes into the SSC
• Supports the other team members (where appropriate) to ensure the successful completion of all CTC in-scope activities to Shared Service
• Provides feedback and support to the Disputes Team Leader in driving end-to-end standard Query Handling/OTC processes across the Coca-Cola Europacific Partners Services business
• Effective and efficient service delivery
• Effective and efficient Incidence Management
• Taking part of formal action plans to address issues
• Ensure SOX & audit compliance
• Meeting and exceeding SPA targets

Experience required

• Experience required Minimum of 1 years
• Customer to Cash experience in a multinational organization and/or Shared Services environment

• Understanding of wider Customer to Cash area processes
• Ability to address complex CTC issues and escalating to the appropriate level where required
• ERP experience desirable, preferably SAP
• Strong focus on providing the highest level of customer service
• Excellent communication & interpersonal skills
• Strong team player
• Time management, planning and organization
• Builds customer value

Language Capability & expert level

Essential: English + Spanish

Education & Qualifications required

• University degree preferably in Economics/Finance
• Query Handling/Accounts Receivable experience in a multinational organization and/or Shared Services environment

Capability required & Expert level

• Analytical Thinking - Foundational
• Relationship Management - Foundational
• Collaborative Influencing - Foundational
• Finance Operations and Accounting - Foundational
• Process Excellence - Foundational
• System Literacy - Intermediate

Our employee value proposition:

Being Rewarded

• Market Competitive Salary
• Annual Compensation & Bonus Cycle
• CCEP Shares Purchase plan & Matching Share
• Food Vouchers
• Flexible Working Allowance

Being Connected

• Everyone's Welcome - Inclusion, Diversity & Equity Culture
• Keep In Touch program - in support of parental care
• Inspiring Office layout with Great beverages and Sofia subsidized canteen
• Referral Program

Being Developed & Valued

• Professional Qualifications Support & Sponsorship
• Ninja Community and Lean Six Sigma Certification
• CCEP learning platforms & Leadership training curricula
• Career Growth and Talent Progression
• Recognition program

Being Well

• Flexible & Hybrid Ways of Working
• Additional days paid leave at start and on top - Birthday, Qualification & Volunteering;
• Wellbeing & Sports program, including corporate discounts & subscription fees
• Wellbeing Community & Initiatives
• Employee Assistance Program
• Additional Health Plan & Dental Insurance

Being Inspired

• Social Projects & Community Charity programs
• Participation in Corporate Challenges - marathon, sports, fun
• External life coach speakers and Work-Life balance lectures
• Team Building & Fun Events

We are Coca-Cola Europacific Partners (CCEP) - a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world's most loved drinks.

We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.