B2B Support Specialist with Spanish

We are looking for a B2B Support Specialist with Spanish to join our dynamic and multicultural team.
In this role, you will be a key point of contact for our business clients, providing high-quality support and ensuring their needs are met with professionalism and efficiency. We're looking for a proactive, detail-oriented individual with strong communication skills and a problem-solving mindset.

Who we are?

FIRST. Best in Sports is a dynamic and innovative global technology company that provides B2B SaaS solutions for online sports platforms. We are at the forefront of innovation, empowering gaming partners with revolutionary sportsbook solutions. Our cutting-edge sportsbook software, premium data feeds, and unwavering commitment to partner success are reinventing the gaming industry.

What will be your main responsibilities?
• Handles various inquiries and issues from clients.
• Receive, reproduce, and follow up on customers' issues and provide information via different
online channels.
• The work schedule includes 24/7 shifts, so you will be asked to accommodate this
flexible timing.
• Collaborate with cross-functional teams to deliver comprehensive solutions to clients.
• Provide support to B2B customers worldwide.
• Provide prompt resolution to customer inquiries.
• Escalate customer complaints through the appropriate internal channels.
• Follow up promptly to ensure customer satisfaction.
• Maintain accurate and up-to-date records of client interactions and technical solutions.

What are we looking for?
• Strong communication skills, both written and verbal, in Spanish and English.
• Relevant experience, preferably in a B2B Support role would be considered an advantage.
• Able to follow outlined processes.
• Able to navigate in browser developer tools and interpret basic HTTP status codes.
• Basic knowledge of computer systems, operating systems, and software applications.
• Familiarity with cloud-based technologies and SaaS platforms will be considered as an
advantage, but not mandatory.
• Willingness to work in a fast-paced environment and adapt to changing priorities.
• Strong time management skills, capable of prioritizing tasks effectively to meet service level
agreements (SLAs) and exceed customer expectations

What do we offer?
• An open-minded environment that values you
• An international multicultural team
• An amazing office environment (table tennis, play station, all the fun stuff)
• Food vouchers (180 BGN)
• Additional health insurance
• Sports card
• 21 days paid leave
• Flexible working hours
• Manicure, barber, massage, breakfast, and snacks in the office
• Wedding and new baby bonus
• Team building activities
• Knowledge sharing sessions

If you are interested in joining our diverse and dynamic team, we are looking forward to your
application. Only short-listed candidates will be contacted.

Confidentiality of all applications is assured!

Regarding GDPR 2016/679 you hereby give your consent the personal data included in the
CV/resume/motivational letter to be processed for the purposes of the recruitment and hiring
process in the company.