Benefit Analyst - Spanish Speaker

Job Description

About Us

WTW is an award-winning advisory, broking, and solutions company that supports clients worldwide in transforming risk into opportunities for growth. With a rich insurance heritage dating back to 1828, from the Titanic in 1912 to the Moon Buggy in 1971, WTW brings deep industry expertise and longstanding experience. Our WTW Regional Delivery Center, based in the heart of Lisbon, brings together a strong global team of more than 400 colleagues who deliver operational excellence every day through innovation and streamlined, efficient solutions.

The Opportunity

As a Flexible Compensation Benefits Analyst, you will contribute materially to the customer benefit strategy by supporting the management of portfolio product offering, acquisition, and trading process, as well as a variety of activities related to portfolio maintenance. The main objective is to ensure that users of the various flexible benefit management platforms receive the benefits requested from suppliers and that customers have this information updated in their respective payrolls to make the corresponding discounts, month by month.

The ideal candidate should have excellent attention to detail and be oriented towards the fulfillment of objectives and to internal and external customer service, as they will collaborate with the Client and the Account Managers from the local Health & Benefits business team.

To support the delivery of that strategy, you will:

• Manage the update and maintenance of employee databases for each client.
• Prepare the order files for recharges on products that have been contracted, monthly and ad-hoc.
• Verify and send invoices corresponding to recharge orders to ensure timely payments and recharges.
• Follow-up with the different suppliers (Edenred/Pluxee(Up Spain)
• Report to the Health teams the movements obtained in the various vendors of this flexible remuneration product.
• Prepare the files for the payroll discounts of each client.
• Manage customer representative (HR) communications/queries.
• Respond to tickets for queries made by workers about the contracted products.
• Identify and report incidents in the operation of platforms and/or in the generation of basic inputs.

Qualifications

What You'll Bring

• Experience in health and benefits (ideally in consulting, insurance, or outsourcing environments)
• University degree (preferably in business or mathematics-related fields)
• Fluent in Spanish (Spain) with strong communication skills; good level of English preferred
• Experience in customer-facing roles and working with the Spanish market
• Excellent Microsoft Office skills, particularly in Excel and PowerPoint
• Strong organisational skills with attention to detail and ability to manage multiple tasks
• Problem-solving mindset with the ability to handle complex issues
• Customer-focused, proactive, and able to work independently with minimal supervision
• Team player with a collaborative and continuous improvement approach

Why WTW?

At WTW, we offer more than just a job-we offer a career. Here's what you can expect:

• Work-Life Balance: Enjoy flexible working hours and hybrid working options to suit your lifestyle.
• Competitive Compensation: Benefit from an attractive, performance-related remuneration system.
• Global Exposure: Join an international consultancy with the security of a global corporation and renowned clients.
• Career Development: Experience a steep learning curve and ample opportunities for individual career growth through on-the-job learning and specialist training.
• Collaborative Culture: Work in a collegial, appreciative, and dynamic environment where decisions are made together.
• Impactful Work: Quickly take on responsibility and make an impact with direct customer contact.
• Community and Celebration: Participate in corporate events and celebrate our successes together.

Join Us!

Be part of a team that values innovation, excellence, and collaboration. At WTW, your career is more than just a job-it's a journey. Apply now and turn your potential into success with WTW!

Willis Towers Watson is an equal opportunity employer.