Bilingual Medical Virtual Assistant (Spanish-English)

We are looking for a seasoned Spanish Speaking Patient Coordinator to join one of the fastest-growing healthcare companies based in New York. As an Assistant Patient Coordinator, you'll support Lead Patient Coordinators in managing company operations and join a compassionate team dedicated to helping families during their time of need. Your role involves building strong connections with patients, organizing caregiver schedules, and ensuring top-quality care. To succeed, you'll need exceptional attention to detail, self-motivation, and strong communication, administrative, and problem-solving skills.

Your responsibilities will include (but are not limited to):

• Monitors daily attendance for all patients.
• Schedules/Coordinates patient care staffing according to Agency policy
• Updates information daily utilizing HHA Exchange System regarding employee absentee status for no call/no show, cancellations, refusals, and employee illness.
• Communicates with patients and their families regarding all changes including NO SHOW's or Cancellations.
• Maintain patient confidentiality and privacy with dignity and respect while managing phone calls in a supportive, reassuring manner.
• Maintains pertinent information regarding incoming calls, availability, and comments and submits to the Director of Paraprofessional Services regarding patient issues and concerns in a timely manner.
• Schedules all necessary personnel and resolves all last-minute cancellations.
• Reviews and submits any issues to the proper departments (e.g. Human Resources, Payroll, Intake Department, etc.).
• Works in conjunction with other office staff
• Provides support and guidance to office staff
• Responsible for maintaining or growing caseload
• Available for On-Call rotation
• Performs other nursing activities as directed.

Rate: Negotiable, depending on experience

Schedule: Monday-Friday from 9am-5pm EST / 10pm-6am PHT

Requirements

We are looking for the following specific requirements

• MUST BE Bilingual -English and Spanish
• High School degree or Equivalency
• Knowledge of HHAExchange Knowledge Base
• Ability to interact effectively with all levels of personnel
• Ability to deal with difficult or sensitive situations in person or on the phone
• Excellent customer services having empathy and patience in working with the elderly population
• Effective organization skills with attention to detail
• Effective written and verbal communication in English
• Ability to work effectively in a team environment
• Ability to represent the Agency as a professional

Benefits

- Paid PH holidays after 3 months

- Attendance incentives after 3 months

- Referral bonuses

- Performance appraisal

- Prepaid health and wellness card after 6 months