Bilingual (Spanish/English) Auto Parts Phone Customer Service & Sales Specialist

About Us

At UNIFIN, INC. we are passionate about building innovative digital solutions that make a difference. As a growing tech company, we value creativity, collaboration, and continuous learning.

Job Summary

We are seeking a knowledgeable, detail-oriented, and customer-focused Bilingual(Spanish/English) Auto Parts Phone Customer Service & Sales Specialist to join our fast-paced team. In this role, you will serve as the primary point of contact for inbound telephone calls from retail customers, professional mechanics, commercial repair shops, and dealerships. Your core focus will be accurately identifying automotive parts, providing competitive price quotes, confirming inventory status, upselling related components, and processing sales orders efficiently.

Essential Duties & Responsibilities

1. Inbound Phone Sales: Promptly and professionally answer high-volume inbound phone calls from diverse customers looking to purchase automotive parts and accessories.
2. Parts Lookup & Identification: Utilize digital parts catalogs, electronic lookup systems (such as CDK, Epicor, or manufacturer-specific databases), and fitment guides to accurately identify components based on Year, Make, Model, or Vehicle Identification Number (VIN).
3. Order Processing: Efficiently enter, verify, and finalize customer orders, payments, and invoices within the point-of-sale (POS) and inventory control management systems.
4. Upselling & Cross-Selling: Review parts requests to recommend necessary companion items (e.g., gaskets, seals, fluids, or specialty tools) to ensure the customer has everything required to complete their repair.
5. Customer Service & Support: Provide accurate pricing, product availability, shipping rates, and delivery timeframes. Enthusiastically address questions regarding warranties, core charges, and return policies.
6. Problem Resolution: Resolve order discrepancies, shipping delays, and basic technical fitment complaints calmly and effectively to maintain high customer satisfaction.
7. Inventory Liaison: Coordinate with warehouse personnel, shipping managers, and delivery drivers to track pending order fulfillments or flag out-of-stock items needing immediate reorder.

Required Qualifications & Skills

1. Language: Bilingual Spanish/English strongly preferred.
2. Experience: Minimum of 1-2 years of experience in automotive parts sales, automotive customer service, or working at a parts counter/call center.
3. Technical Aptitude: Strong baseline knowledge of automotive systems, vehicle mechanics, and major component categories.
4. Software Proficiency: Hands-on experience with electronic parts catalogs (EPC), inventory systems, and basic database management.
5. Communication Skills: Bilingual(Spanish/English) Excellent verbal communication and an active, patient listening style tailored for telephone-based customer interactions.
6. Multitasking Ability: Capable of looking up technical data on a computer screen while keeping up an engaging, clear conversation with a client on the phone.
7. Physical & Work Environment Demands.
8. Extended periods of sitting at a desk and wearing a phone headset.
9. High-volume screen usage and continuous data entry.

When you join UNIFIN, you're not just joining a company-you're becoming part of a high-performing team of self-driven professionals dedicated to achieving success for both the organization and themselves.

If you have proven experience in bilingual customer service (English and Spanish), thrive in dynamic environments, and are ready to grow with us, we'd love to hear from you.

All candidates with this background and experience are strongly encouraged to apply.