Bilingual (Spanish/English) Cloud Install Support Specialist

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds' most successful Fortune 500 and Fortune 1000 companies.

We are looking for full time Bilingual Spanish\/English Cloud Install Support Specialist, who will assist customers through a complex process and drive the outcomes necessary for the ultimate success.

Responsibilities

• Work directly with the customer to gather technical requirements
• Capture requirements and build system
• Ability to test the system build
• As required, provide phone registration support for customer
• Provision of customer training sessions, i.e. Pre-Go Live Admin training session and Post Go Live Admin training session
• Following Go Live, provide customer technical support for a one-week period to confirm with customer there are no further outstanding issues prior to transitioning to ongoing support services team, i.e. Day 2 support

Requirements

• A professional communicator with excellent telephone skills; must be fluent in written and spoken Spanish and English
• Strong organizational skills and administrative background in a fast-paced environment
• Logical and analytical approach to problem-solving skills
• Very detail-oriented with time management skills
• Proficient with Microsoft Word, Excel, and Outlook
• Strong work ethic and time management skills
• Technical aptitude

Qualifications:

• Minimum of 1 year related experience with a Technical diploma
• Knowledge of VoIP technology and terminology
• telecommunications cloud based system programming.
• Initial configuration of user system, e.g. user programming, and SIP trunk provisioning
• Possess a technical knowledge of Linux\/Unix, Networking and VM Ware
• Prior Avaya, exposure in serving Global Customers
• Session Border Controller (SBC)
• Advanced Troubleshooting skills with knowledge of Wireshark
• System and Session manager and CM experience
• Linux red hat distributions
• AVAYA endpoints J Series

Benefits at Innovatia.

• Comprehensive Health Insurance policy
• Employee Wellness Program with focus on mental health
• Robust reward and recognition programs
• Company incentive programs offered.
• Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
• Ample growth and learning opportunities.
• Remote work opportunities
• Focus on work\/life balance.
• Immigration Program supporting immigration to Canada for eligible employees.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Innovatia is an equal opportunity employer.