Broadcast Donor Engagement Representative

Overall Responsibility:

The Broadcast Donor Engagement Representative plays an important role in connecting viewers of Food For The Poor's (FFTP) broadcast media campaigns with opportunities to make a meaningful difference in the lives of vulnerable children and families.

As part of an exciting new Broadcast Donor Engagement initiative based in Honduras, this position serves as a welcoming and compassionate voice for individuals responding to FFTP's television fundraising campaigns, particularly the Angélicas initiative, which promotes the Angels of Hope child sponsorship program.

The Representative engages prospective donors through warm, authentic, and culturally relevant conversations, communicating comfortably in Spanish, English, or even Spanglish-whatever helps create a genuine connection with the donor. Through compelling storytelling, active listening, and thoughtful guidance, the role transforms audience interest into financial support, child sponsorships, and lasting donor relationships.

Success requires a combination of empathy, strong communication skills, fundraising aptitude, attention to detail, and a results-oriented mindset. As part of a pilot initiative, the Representative will also contribute feedback and ideas to strengthen the donor experience, improve processes, and support the development of this emerging fundraising channel.

Key Responsibilities and duties:

1. Donor Engagement & Relationship Building

• Respond promptly and professionally to inbound calls generated by FFTP's broadcast media campaigns, particularly the Angélicas television initiative, creating a warm, welcoming, and personalized donor experience.
• Build rapport with Spanish-speaking and bilingual audiences in the United States, communicating naturally in Spanish, English, or Spanglish while demonstrating cultural sensitivity, empathy, and professionalism.
• Listen attentively to prospective donors, understand their motivations and interests, answer questions accurately, and create meaningful connections that inspire trust and engagement.

2. Fundraising & Child Sponsorship Conversion

• Communicate the mission and impact of FFTP's Angels of Hope program, sharing approved stories and information about how sponsorship supports vulnerable children through education, nutrition, health care, protection, and a safe, loving environment.
• Guide interested callers through available giving opportunities, including child sponsorships and other approved donation options, using effective storytelling, relationship-building, and respectful fundraising techniques.
• Work toward established fundraising and engagement goals, including donation revenue, new donor acquisition, sponsorship commitments, conversion rates, and overall donor experience, while maintaining ethical fundraising practices.

3. Donation Processing & Donor Information Management

• Accurately process donations and sponsorship commitments through approved FFTP systems, ensuring complete donor information, correct campaign attribution, and appropriate transaction documentation.
• Maintain accurate and confidential donor records, following established procedures for payment processing, data protection, system access, and donor privacy.
• Coordinate with Donor Services and other appropriate departments to ensure proper follow-up, resolution of donor inquiries, and a seamless experience from initial engagement through gift processing.

4. Campaign Support & Performance Improvement

• Support broadcast fundraising activities during assigned campaign schedules, including early morning, weekend, and post-broadcast coverage, ensuring timely responses to audience interest.
• Maintain accurate activity records and contribute to performance reporting, including call volume, donation results, sponsorship conversions, donor feedback, and campaign effectiveness.
• Identify recurring donor questions, communication challenges, technical issues, and opportunities to improve scripts, processes, and engagement strategies; actively contribute recommendations to strengthen the pilot initiative.

5. Collaboration, Training & Mission Alignment

• Collaborate with the Hispanic Group, U.S. Broadcast Media team, Honduras leadership, Donor Services, Technology Services, and Accounting to support coordinated campaign execution and operational effectiveness.
• Participate in onboarding, program education, systems training, coaching, and ongoing professional development, including opportunities to experience firsthand the impact of the Angels of Hope program through visits to partner facilities.
• Serve as a passionate ambassador of FFTP's Christian mission, demonstrating compassion, integrity, stewardship, accountability, and a genuine commitment to helping children and families overcome poverty.

Education:

• High school diploma or equivalent (Bachillerato / Educación Media) required.
• University studies or an associate-level qualification in Business Administration, Communications, Marketing, Social Sciences, or a related field preferred.
• Relevant professional experience and demonstrated fundraising or customer engagement capabilities may be considered in combination with formal education.

Experience:

• Minimum of one year of experience in customer engagement, inbound sales, telephone-based fundraising, donor services, customer support, or another results-oriented service environment.
• Demonstrated experience communicating with customers or donors by telephone, building rapport, addressing questions, and successfully converting interest into action preferred.
• Experience in nonprofit organizations, fundraising campaigns, child sponsorship programs, or other mission-driven initiatives is an advantage.
• Experience using CRM platforms, telephone systems, donation-processing applications, or similar technology preferred; familiarity with Mitel or Fundraise Up is a plus.

Skills and Competencies:

• Minimum of one year of experience in customer engagement, inbound sales, telephone-based fundraising, donor services, customer support, or another results-oriented service environment.
• Demonstrated experience communicating with customers or donors by telephone, building rapport, addressing questions, and successfully converting interest into action preferred.
• Experience in nonprofit organizations, fundraising campaigns, child sponsorship programs, or other mission-driven initiatives is an advantage.
• Experience using CRM platforms, telephone systems, donation-processing applications, or similar technology preferred; familiarity with Mitel or Fundraise Up is a plus.

Knowledge, Skills & Competencies

• Bilingual Communication: Professional proficiency in spoken and written Spanish and English, with the ability to engage naturally with bilingual audiences and comfortably adapt between Spanish, English, and Spanglish.
• Relationship Building & Empathy: Warm, engaging telephone presence; excellent listening skills; genuine compassion; and the ability to establish trust and meaningful connections.
• Fundraising & Persuasion: Strong storytelling, communication, objection-handling, and respectful closing skills, with the ability to inspire generosity without applying undue pressure.
• Results Orientation: Self-motivated, accountable, and comfortable working toward measurable fundraising, donor engagement, quality, and productivity goals.
• Accuracy & Digital Proficiency: Strong attention to detail, sound judgment, and proficiency with Microsoft 365, CRM applications, and web-based systems.
• Collaboration & Adaptability: Ability to work effectively across teams, embrace coaching and feedback, adapt to evolving processes, and contribute positively to a developing initiative.
• Integrity & Confidentiality: Commitment to ethical fundraising practices, donor privacy, accurate recordkeeping, and responsible stewardship of organizational resources.
• Christian Mission & Values: Alignment with FFTP's Christian identity, mission, and values, demonstrating a service-oriented attitude, humility, compassion, respect, and commitment to serving those in need.