Business Analyst (English & Spanish Speaking)

About Webb Fontaine

Founded in 2002, Webb Fontaine is a global trade technology company headquartered in Dubai, with projects spanning the Middle East, Africa, Asia, South America and beyond. We partner with governments worldwide, providing cutting-edge solutions to boost their revenue by streamlining trade and logistics operations across the entire trade spectrum.

At Webb Fontaine, we're crafting a legacy of innovation with a mission to transform the landscape of trade through technology. This wouldn't be possible without our team of exceptional individuals who are at the core of our success.

Position Summary

Our Engineering department consists of both Cross-functional Teams (Technical lead, Product Manager, Scrum Master, Backend/Java/, Frontend/React/, and QA engineers, Business Analysts), where Business Analysts are part of a product team; as well as Functional Teams (Test Automation, DevOps engineers) that support the product teams. Our Business Analysis and Research Teamwork with both our internal and external stakeholders to help in defining business problems by gathering, validating, and documenting business requirements.

And currently, we are looking for a seasoned Business Analyst with fluency in both English and Spanish to analyze our business requirements and the external stakeholders' needs with the team to prepare technical documentation based on it.

Tools: Confluence, Jira

Key responsibilities

• Analyze Existing Products:
  - Understand the product logic in-depth by manually testing the applications and analyzing the documentation.
• Stakeholder Management:
  - Maintain communication with external stakeholders (e.g., countries using Webb Fontaine's Customs Solutions) and internal stakeholders (Product and Project Managers, QA Engineers, Developers, etc.)
  - Manage key business requirements from clients by analyzing their needs and expectations and communicating them to the team.
• Facilitation:
  - Run meetings, conduct demos, and give structured presentations for stakeholders, ensuring complex scenarios are explained comprehensively.
  - Probe deeper by asking critical questions to understand the core of issues and business needs.
• Technical Documentation Design:
  - Gather necessary data and technical documents (e.g., workflow diagrams) and create detailed reports of the analysis conducted.
  - Prepare Functional Requirement Documentation (FRD) / Functional Specification Documents (FSD).
  - Develop flowcharts and diagrams to support analysis.
  - Update documents regularly and communicate updates to relevant stakeholders.

Qualifications

• Fluency in both English and Spanish; French will be a plus.
• Background in Business Analyst functions such as preparing technical documents (FSD/FRD, User Stories, Use Cases, Wireframes, Data Models), facilitating meetings, and gathering requirements.
• Strong analytical thinking and problem-solving skills.
• Attention to detail and ability to focus on complex tasks.
• Excellent communication and teamwork skills.
• Personal accountability and ability to meet deadlines with minimal supervision.
• Knowledge of customs procedures or customs automation systems (e.g., ASYCUDA, TWM) will be an advantage.

Benefits

• Equal opportunity advocacy: We promote equality, creating a diverse and inclusive environment.
• Competitive compensation: Enjoy a competitive salary that rewards your contributions.
• Health and Wellness: We provide comprehensive medical coverage.
• Global collaboration: Join a world-class team with a global presence and international clients.
• Investment in you: We invest in your growth and development, valuing our employees as top talent.
• Work-life balance: We ensure a healthy work-life balance for your well-being.
• Training support: We offer a comprehensive learning and development program.
• Personalised approach: We prioritise personal connections and caring for you beyond your professional role.

We offer benefits tailored to each location, considering the specific regulations and conditions of each country. These will be discussed with candidates during the selection process.

Locations Costa Rica Employment type Full-time Remote Status Onsite