CES Veterinary Assistant - Spanish Speaker

Position Snapshot

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week - Monday to Friday - 8am to 5pm

Languages: Native/Near native Spanish and fluent English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

• Respond to customer queries on the phone and written channels in a timely and accurate way
• Provide and clarify information to the Nestlé consumers regarding the nutrition of the Nestlé goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' pets
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new product, functionalities and campaigns
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Advanced Written and Spoken Knowledge in Spanish and English
• Bachelor's degree on Veterinary Medicine, Biology, Food science, or similar
• 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
• Pets' nutrition and behavior knowledge (steps for pet)
• Having experience in customer relations
• Excellent communication and problem-solving skills
• Capable of multi-tasking and being autonomous while working remotely
• Attention to details, flexible and willing to learn new ways of work and technologies

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career

Position Snapshot

Location: Remote (Portugal)

Company: Nestlé Business Solutions (NBS)

100% remote: 5 days a week - Monday to Friday - 8am to 5pm

Languages: Native/Near native Spanish and fluent English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

• Respond to customer queries on the phone and written channels in a timely and accurate way
• Provide and clarify information to the Nestlé consumers regarding the nutrition of the Nestlé goods for animals
• Offer counselling and suggestions of positive alterations in nutrition, dietary restrictions, pet behaviors and any health issue of the consumers' pets
• Follow up with customers to ensure their issues are resolved
• Treat serious and sensitive consumer contacts following the specific guidelines
• Inform customers about new product, functionalities and campaigns
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Build a relationship with the stakeholders from the market, providing them information regarding health and nutrition topics to support business decision making
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumers questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Advanced Written and Spoken Knowledge in Spanish and English
• Bachelor's degree on Veterinary Medicine, Biology, Food science, or similar
• 1 year+ Experience as a Veterinary technician or Veterinary Assistant or Customer Relations
• Pets' nutrition and behavior knowledge (steps for pet)
• Having experience in customer relations
• Excellent communication and problem-solving skills
• Capable of multi-tasking and being autonomous while working remotely
• Attention to details, flexible and willing to learn new ways of work and technologies

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development of expertise in Nestlé's Shared Solutions Business

• Immersion in a culturally diverse team

• Local and international exposure

• Flexible working environment

• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Meal allowance card
• Flex Benefits - at NBS you can choose what benefits are more suitable for you
• Make part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop with special discounts for employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be

• Career progression and possibilities for international career