Claims Resolution Specialist

Job Description

Join the FINEX team as a Claims Resolution Specialist and become the accountable owner of Resolution for a portfolio of claims. Working within a team, you will manage Cyber, D&O and Commercial Crime claims across a global portfolio, secure the best achievable outcomes for clients, act as the client's day-to-day expert on the claim, and serve as the main point of contact with insurers.

Manage standard to moderately complex claims, with Resolution input on Direct and Fast-Track claims where needed. You will work with guidance from senior colleagues on novel, contentious or high-profile claims and collaborate with Administration on your own claims.

The Role

• Coverage and strategy: Establish the likely policy response early and develop and deliver a claims strategy that anticipates insurer positions.
• Quantum and programmes: Interpret reserve, loss and quantum information, work with layered programmes, and identify recoveries and subrogation opportunities.
• Relationships and negotiation: Build effective working relationships with insurers and service providers, direct loss adjusters, TPAs, counsel and experts, negotiate on behalf of clients, and recommend settlement terms.
• Escalation and payment: Identify and raise escalation triggers early and oversee the timely payment of settlements.
• Client and commercial: Inform and advise clients, contribute claims insights to broking and renewals, support client acquisition and retention, and provide feedback to improve services.
• Service delivery: Work in line with the Willis Claims Service Standards and ensure claim records are kept complete and up to date.

Qualifications

What you'll bring

• Sound coverage analysis skills and a working knowledge of the market arrangements relevant to the claim.
• Developing negotiation skills and growing credibility with clients and insurers.
• Clear communication skills and confidence in using Willis Digital Claims and AI tools, with careful checking of their outputs.
• Native Spanish speaker with fluent business-level English.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email candidatehelpdesk@wtwco.com