Collections Analyst with Spanish

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Job Summary

We are seeking a driven and detail-oriented Collections Specialist to join our Accounts Receivable team. The successful candidate will be responsible for managing customer collections activities, reducing overdue receivables, improving cash flow, monitoring aging performance, supporting bad debt reduction initiatives, and building effective relationships with customers and internal stakeholders.

Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field preferred.
• Minimum 2-5 years of experience in Collections, Accounts Receivable, Order-to-Cash (OTC), or Customer Finance.
• Strong understanding of collections processes, customer payment behavior, aging management, and bad debt prevention.
• Experience managing a portfolio of customers in a B2B environment.
• Ability to analyze aging reports, collection trends, and account payment performance.
• Experience with ERP systems such as SAP S/4HANA, SAP ECC, Oracle, JDE, or similar platforms.
• Advanced Microsoft Excel skills.
• Strong communication, negotiation, and problem-solving abilities.
• Ability to work independently while managing multiple priorities and deadlines.
• Customer-focused approach with strong stakeholder management skills.

Language Requirements

• English - Professional working proficiency (required)
• Spanish - Professional working proficiency (required)

Preferred Qualifications

• Experience working within a Shared Service Center (SSC), Global Business Services (GBS), or multinational environment.
• Experience with dispute management and customer issue resolution.
• Knowledge of collection KPIs, DSO improvement initiatives, and bad debt reporting.
• Experience with Power BI, SAP, JDE or similar.

Key Responsibilities

• Manage an assigned portfolio of customer accounts and perform proactive collection activities.
• Contact customers via phone, email, and virtual meetings to secure timely payment of outstanding invoices.
• Monitor and manage overdue accounts, ensuring appropriate follow-up actions are completed.
• Review and analyze aging reports to identify collection priorities and risks.
• Track and manage customer payment commitments and promise-to-pay agreements.
• Investigate reasons for payment delays and collaborate with customers to resolve issues.
• Partner with Sales, Customer Service, Credit, and Finance teams to address collection obstacles.
• Prepare regular reports on overdue balances, collection performance, aging trends, and bad debt exposure.
• Support bad debt reviews, write-off processes, and collection escalations where necessary.
• Maintain accurate documentation of collection activities, customer interactions, disputes, and payment plans within company systems.
• Participate in month-end activities related to Accounts Receivable and collections reporting.
• Support continuous improvement initiatives aimed at reducing overdue receivables and improving collection efficiency.
• Ensure compliance with company policies, internal controls, and financial procedures.

Pay Range

Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation:

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees' health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline:

Applications will be accepted for at least 3 working days from Job Posting Date.

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.

Pay Range:
Kč504,000.00-Kč1,260,000.00