Collections Analyst with Spanish and English

Job Description

#LI-DNI

Are you a proactive problem-solver with a knack for financial analysis? Do you thrive in unraveling the complexities of financial recovery? If you possess fluent proficiency in both Spanish and English, along with experience in collections, credit analysis, or a related field, exceptional communication skills, and the ability to manage multiple tasks efficiently, this opportunity is tailored for you!

Join us and create the future! Oracle is a global leader in cloud technology, and we're looking for a Collections Analyst to drive success as part of our Credit & Collections EMEA team.

What you will do

• As a Collections Analyst, you'll dive deep into customer accounts, leveraging your keen eye for detail and exceptional problem-solving skills to identify trends, assess credit risks, and implement effective collection strategies.
• Conduct thorough analysis of customer accounts to determine collection strategies and prioritize collections efforts.
• Engage with customers via various channels, including phone and email, skillfully negotiating payment terms and resolving outstanding issues.
• Resolve disputes related to customer payment on delinquent account.
• Identify root causes of problems and assign the issue towards the responsible department in order to resolve and follow up internally to ensure timely resolution and to increase customer satisfaction.
• Showcase your innovative mindset by identifying opportunities for process enhancements and streamlining collections workflows.

Qualifications

• Proficiency in both Spanish and English languages (written and verbal) is essential.
• Previous experience in collections, credit analysis, or a similar role is highly preferred.
• Strong communication and negotiation skills for effectively engaging with customers and resolving issues.
• Demonstrated ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
• Analytical mindset with the capability to identify trends, assess risks, and implement strategic solutions.
• Proactive approach to problem-solving, with a keen eye for detail and accuracy.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field is preferred.

What we will offer you

• A competitive salary with exciting benefits;
• Learning and development opportunities to advance your career;
• An Employee Assistance Program to support your mental health;
• Employee resource groups that champion our diverse communities;
• Core benefits such as life insurance, and access to retirement planning;
• An inclusive culture that celebrates what makes you unique.

About Us

At Oracle, we don't just respect differences-we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion

Career Level - IC2

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer