Collections and Disputes Role - Senior Process Associate - Spanish - Remote RO!

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role Collections and Disputes Role - Senior Process Associate - Spanish - Remote RO!
Responsibilities
Completes the entire cycle of activities related to daily assignments, coordinating with the Account Manager to ensure customer satisfaction while respecting Risk Management policies
• Supervises current positions by performing sounding activities related to outstanding debt
• Supervises past due performance evaluating risk of each assignment and for annual/semi-annual review and renewal process undertaken by Risk Department
• Works closely with Cash Application team to ensure accurate matching of payments
• Receives requirements to perform changes to the customer database
• Creates customized customer statements and sends them to customers
• Follows up with customers, requests for payments and investigates the reasons for non-payments
• Follow-up on accounts and payments.
• Communicates with internal and external customers
Minimum qualifications
• Very good knowledge of Spanish (C1)
• English level - B2
• Accounting knowledge - intermediate level;
• Similar work experience
• Work experience with SAP system (Advantage)
• Organized personality with attention to details and customer orientation;
• Accurate, logical problem solver;
• Ability to handle client on one-on-one basis, via e-mails and calls;
• Upbeat, proactive with ability to work both independently and as part of a team;
• Communicative and ability to learn;
Preferred qualifications
• University graduate (Economic studies are an advantage);
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
If interested in finding out more about a role in Collections, check out the following interview with our colleagues: Work at Genpact: Accounts Receivable

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.