Collections - Senior Process Associate - Spanish - Hybrid Bucharest

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's biggest brands-and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We're harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we're calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Collections - Senior Process Associate - Spanish - Hybrid Bucharest
The purpose of this position is to communicate verbally and in written with the end customers and the related departments in the customer organization in order to ensure all accounts receivables collections operations are performed in line with the Standard Operating Procedures and Work instructions.

What will your day to day role involve?
Responsibilities
• The ideal candidate should have good understanding on some key critical metrics like Days to Collect, collection efficiency, Un- allocated cash and Un- applied cash.
• Issuing, checking and sending dunning letters/Collection letters.
• Spanish language interaction with end customers via Calls and Emails for collecting pass due amounts.
• Verbal & Written communication with related internal departments (AR Cash application, Customer Service, escalation to Local Business).
• Tracking and reporting collection performance.
• Identify and register in the Collections Tracker the disputes.
• Research and validate disputed items.
• Route dispute to appropriate action owner for resolution.
• Perform Audit and J-SOX controls related activities.
• Updating the standard operating procedures quarterly.
• Escalating of all unsolved/unclear issues to the internal Genpact management team.
• Meeting collections numbers/targets (monthly/ quarterly/ yearly).
• Participate in governance meetings at country / region level. And ensure right collaboration with the team members accurately to meet the deliverables and motivate & help them to develop the process standards.
• Identify operational improvement opportunities and drive implementation (Lean and Six Sigma projects).

Qualifications we seek in you!
Minimum Qualifications / Skills

• Very good knowledge written & spoken of Spanish language, min. C1;
• Good knowledge of English language, B2 or better;
• High School Degree (University graduate or Economic studies are an advantage);
• Meaningful working experience in the AR field;
• Accounting knowledge - basic level;
• Proficient in MS Office applications, especially in MS excel;

Preferred Qualifications/ Skills

• Similar experience in positions requiring interaction with end customers
• Personal culture and client management expertise;
• High motivation and ability to learn;
• Willingness to improve through a fruitful collaboration with a world-class customer.
• ERP knowledge (E1) and experience in generating reports from ERP would be an added advantage to future candidates.
What can we offer?
• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports professional trainings and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.