Content reviewer - Process Associate - Spanish - On Site Lisbon

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Content reviewer - Process Associate - Spanish - on site Lisbon
Responsibilities

• Review, Rate, Classify, annotate, categorize, group or label content related to video, audio, text, image, documents or other relevant data based on defined guidelines to generate data sets for classification, production and machine learning purposes.

• Actively listen & review content for Inappropriate Language, Intent, Title / Thumbnails and other content for compliance to our policies and be able to rate them on multiple parameters to categorize the content. Also would require to review response from users, comprehend and re-review content

• Understand and remain up-to-date with content policies and guidelines shared by the customer

• Analyze online videos, social media, web page and advertising content for compliance

• Examine the content which could be in text, image, audio, video or other format daily

• Identify content that is not in compliance with requirements and flag for action

• Give feedback for policies/tools/processes improvements

• Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to

• Train other team members regarding the daily tasks whenever important and requested by the manager

• Collaborates inside the company with members of the same team or other teams in order to accomplish the allocated tasks and duties;

• Successfully graduating the training plan attached to the position and the tasks

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self harm, child abuse, and hate speech.

Qualifications

Minimum qualifications

• Proficient level of Spanish min C1

• Very good level of English min B2

• Social media & Video Platforms Savvy

• Demonstrated stable job tenure

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs

• Highest level of professionalism and self-motivation

• High school diploma

Preferred qualifications

• Trust & Safety Experience - preferably content labelling and/or moderation

• Neutral mind-set to digital content that needs classification & policy review

• Strong emotional intelligence and resilience

• Accurate and critical work attitude

• Ability to think critically and make quick decisions

• Enthusiastic and proactive team player

• Collaborative and has a growth mindset

What we can offer

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact supports professional tranings and great career development opportunities

• Free access to our award-winning learning platform

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.