Contract Logistics & Ecommerce (Asst.) Account Manager

Published 4 of November

Noatum Logistics is a global logistics operator and part of AD Ports Group. With Spanish roots dating back to 1963, the company operates more than 80 own offices across 26 countries and serves customers in 158 countries through its partner network. More than 4,250 logistics specialists provide ocean and air freight, contract and project logistics, customs and trade management, warehousing and distribution, eCommerce and integrated supply chain solutions. Combining local expertise with a globally connected network and the backing of AD Ports Group, Noatum Logistics is strengthening its capabilities, connectivity and scale to support customers across global supply chains.

About the Role:

Act as the key commercial and operational bridge for Noatum eSolutions' premium clients. This role balances strategic key account management, commercial growth (BD), and supply chain solution design, while orchestrating cross-functional teams to drive operational excellence and strict KPI adherence.

Key Responsibilities:

• Key Account & Relationship Management
• Retain and grow assigned e-commerce and contract logistics accounts through proactive relationship management and upselling.
• Conduct regular performance reviews (MBRs/QBRs) with clients to ensure all customer expectations and contractual obligations are met.
• Serve as the key liaison with overseas counterparts to ensure seamless global/regional account alignment.
• Business Development & Solution Design
• Design, prepare, and present tailor-made e-commerce supply chain and contract logistics solutions for current and prospective clients.
• Execute local business development plans aligned with global eSolutions strategies, leading commercial bidding and RFP processes.
• Handle ad-hoc pricing, quotations, and commercial proposals for clients and partners.
• Operational Governance & Partner Management
• Collaborate daily with Customer Service, Operations, and Warehouse teams to translate client needs into robust SOPs and optimal traffic flows.
• Lead commercial negotiations and performance management with key e-commerce vendors (3PL warehouses, courier networks, e-platforms).
• Drive continuous process improvements to boost operational productivity, cost-efficiency, and service excellence.
• Leadership & Project Management
• Lead and mentor the account management team (applicable for Manager grade) to achieve organizational and client-specific KPIs.
• Sponsor, drive, or participate in ad-hoc supply chain transformation and corporate projects as required.

What We Offer:

• Permanent Contract - Enjoy stability and long-term career opportunities.
• Celebrate Your Birthday - Take a half-day off to make your special day even better.
• Professional Growth - Access continuous learning and development opportunities to boost your career.
• Collaborative & International Environment - Work with diverse teams and be part of a global network.
• Corporate University - Benefit from ongoing training programs designed to keep you ahead.

At Noatum Logistics, we guarantee equal opportunities and non-discrimination based on sex, gender, race, religion, disability, age, or sexual orientation in our selection processes. Our goal is to maximize people's talents in all their diversity while eliminating any form of discrimination.

Minimum requirements

• Education: University Degree holder or equivalent qualification in Logistics, Supply Chain, Business, or related disciplines.
• Experience: 5+ years of relevant experience in Key Account Management or Business Development within Freight Forwarding, Contract Logistics, or E-commerce logistics. (Proven track record in team leadership is required for Manager grade).
• Industry Knowledge: Deep understanding of e-commerce fulfillment, omnichannel supply chains, and international freight operations.
• Core Skills: Strong analytical, problem-solving, and organization skills; proficient in commercial negotiation and professional presentation techniques.
• Traits: High level of ownership, results-oriented, with the ability to work independently in a fast-paced environment.
• Languages: Excellent command of spoken and written English, Mandarin (Putonghua), and Cantonese.
• Technical Literacy: Advanced proficiency in MS Office (Excel, PowerPoint, Word); familiarity with logistics/WMS systems is a plus.

Competencies

logistics business development e-commerce cross boarder fulfillment