Credit and Collections Representative with Spanish

C.H. Robinson is seeking a dynamic Credit and Collections Representative with Spanish to join our team! In this role, you will leverage cutting-edge systems to resolve aging invoices while building strong relationships with internal and external customers. You'll professionally handle past-due balance inquiries via phone and email, and escalate complex cases to senior team members when necessary. With opportunities to contribute to process improvements and grow your expertise in collections, this position offers a chance to make a significant impact while working within established guidelines. If you're ready to bring your bilingual skills to a fast-paced environment, we want to hear from you!

At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, after 3- months fully on-site work, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two day a week, this role strikes the perfect balance between teamwork and autonomy.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

• Resolve aging invoices using advanced systems and established processes
• Contact customers via phone and email to obtain payment status on past-due balances
• Build strong professional relationships with internal and external customers by providing timely, courteous service
• Follow established procedures while maintaining high-quality standards
• Escalate complex issues to senior team members or leadership
• Share ideas for process improvements to enhance efficiency
• Develop and expand your skills in the collections process
• Support team or country-specific requirements as needed

QUALIFICATIONS

Required qualifications:

• English and Spanish (min. B2) is a must
• Working knowledge of Microsoft Office, especially Word and Excel
• Strong customer service skills
• Excellent verbal and written communication skills

Preferred:

• Critical thinking skills and demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional, and deadline driven environment

WHAT WE OFFER:

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like
• Percipio and GoFluent
• Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
• Employment based on an employment contract
• Modern office location with convenient access
• Fun activities and various events to foster team spirit

Disclaimer:

• This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!