Credit Controller - Spanish / Portuguese Speaker

The main purpose of the Credit Controller role is to handle the collections activities of large commercial accounts with outstanding invoices. This is a client facing position that also involves significant contact with internal partners, often requiring collaboration between teams to resolve issues with delinquent accounts. The individual will be responsible for meeting defined key performance targets while adhering to departmental policies and processes. The resource will support Spain & Portugal countries portfolio and have to follow the local working hours and holidays.

Responsibilities:

• Initiate contact with customers to collect cash on unpaid invoices.
• Build trust and confidence with customers, acting as their advocate when issues are raised.
• Meet key performance targets and operational objectives.
• Ensure adherence to the business engagement model, following touch point guidelines and making sure comments and tasks are accurately recorded in the collections' system.
• Liaise with internal and external individuals to resolve billing disputes and queries.
• Form relationships with key collaborators in Finance, Sales and Operations.
• Perform cash reconciliations and research of unallocated and unidentified payments.
• Handle the breach of contract and disconnection process when payments cannot be collected.
• Take ownership of actions from debt and provision meetings.
• Identify accounts that require special attention and act with vitality to resolve issues.

Qualifications:

• Excellent ability to speak and write in English.
• Highly motivated, task oriented and able to work independently in a fast-paced environment.
• Proven customer service experience, ideally working with large international clients.
• Demonstrated success handling accounts receivable and resolving billing issues.
• Ability to work under pressure and driven to achieve targets.
• Excellent interpersonal skills with high attention to detail and proven track record to set and handle multiple priorities.
• Ability to drive performance and ensure results delivery.
• Knowledge of Microsoft Office with strong skills in excel.
• 2-4 years of experience in accounts receivable or related field
• Bachelor's degree or equivalent experience in finance, accounting or related field
• Financial services proven experience desired
• Fluency in Spanish and Portuguese languages is a must (Verbal, Written)

Your package when joining Gdynia Team:

• Wellbeing: monthly wellness allowance and employee assistance program
• Healthcare: private medical care with Medicover, premium package fully covered by employer
• Lunch card: meal allowance loaded via personal Lunch Card with a max monthly cap of 450 PLN gross. The Program is operated by Edenred
• Future: corporate pension plan supported by Fidelity International with additional 5% of base salary to invest in selected funds
• Recognition: promoting appreciation culture through global Reward and Recognition platform
• Referral: Bonus between 8,000 to 10,000 PLN for successful recommendation of a new colleague
• Development: e-learning platform, a range of workshops and international projects
• Onboarding: structured training and buddy support
• Information: access to real-time economic data through our flagship products Eikon and Workspace
• Diversity: inclusive culture with colleagues from over 40 countries with various age, gender, race and beliefs
• Charity: 2 additional days off for voluntary jobs
• Office: brand new, outstanding office located in 3T Park, Kazimierza Gorskiego Street in Gdynia
• Activities: sport teams, contests and social events to join

Learn more about life and purpose of our company directly from the Gdynia colleagues' video: https://www.lseg.com/en/careers/where-we-work/gdynia-poland

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LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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