Customer Care Delivery Specialist in HR Services with English and Spanish

Our story

At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."

Our Values:

Champion People - be empathetic and help create a place where everyone belongs.

Grow with Purpose - be inspired by our higher calling of improving lives.

Be Alight - act with integrity, be real and empower others.

It's why we're so driven to connect passion with purpose. Our team's expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Please be aware that Alight is a camera-on culture and requires all virtual interviews to be conducted on video.

Learn more at careers.alight.com.

Responsibilities:

As a Customer Care Delivery Specialist in HR Services with Spanish and English, your responsibilities will include:

• Providing support for the clients' employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other). Queries may cover the following topics: salary and pay-slip questions, onboarding, holiday/leave of absence allocation and conditions, overtime and many others,

• Explaining how to use the online HR systems,

• Investigating more complex cases.

Requirements:

• Excellent English: C1 minimum,

• Excellent Spanish: C1 minimum,

• Adaptability and attention to details,

• Excellent written and verbal communication skills,

• Self-motivation and willingness to learn,

• Experience in Customer Care is a plus, but not required. We will teach you all you need to know.

We Offer:

• Salary: 5000 PLN gross

• Language allowance: 1500 PLN gross

• Quarterly bonus starting from 750 PLN gross

• Private medical care, life insurance, pet insurance

• Benefit platform (MultiSport card, tickets, vouchers, and many more),

• Permanent contract and comprehensive rewards package,

• Career Growth Opportunities,

• Work-Life Balance

• Remote or Hybrid work

Additionally, you can expect:

• Extensive ongoing training program,

• Work in an international team,

• Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence,

• Opportunities to engage in many events, activities and charity initiatives,

• Modern office in a convenient location in Kraków.

Our commitment to Inclusion

We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.

At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com.

Equal Opportunity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
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