Customer Care Representative

Solve Technical Questions With Confidence and Care

Move beyond scripted customer service and become the product expert customers can rely on. Join as a Customer Care Representative and deliver knowledgeable support across installation, troubleshooting, warranties, and everyday product concerns in the consumer technology industry. Build deeper technical expertise, gain international exposure, and advance your long-term global career with Emapta.

Your Career at a Glance

• Employment type: Full-time
• Shift: Night Shift, Weekends Off
• Work setup: Work From Home

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• HMO coverage with free dependent upon regularization
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Experience

• 1-2 years of experience in customer support, preferably in a technical or mechanical environment
• 2+ years of working knowledge of customer service technologies, ranging from basic electronic devices to advanced wireless systems

Technical & Product Knowledge

• Ability to learn and explain product installation and troubleshooting procedures clearly and confidently
• Ability to use product manuals, videos, and samples for self-learning and customer support

Skills

• Excellent written and verbal English communication skills, with Spanish proficiency considered an advantage
• Strong interpersonal skills, attention to detail, and professionalism
• Proficiency in CRM tools, particularly Zendesk, and general computer applications

Your Daily Tasks

• Respond promptly and professionally to customer inquiries via phone, email, live chat, and message boards.
• Assist customers with product installation, troubleshooting, warranty claims, and general inquiries.
• Document all customer interactions accurately and thoroughly in the CRM system (Zendesk).
• Communicate relevant customer feedback and recurring issues to internal teams.

About the Client

Our client is a consumer products and technology company that develops and distributes innovative solutions across automotive accessories, electronics, lighting, and wireless technology. They focus on products designed to improve convenience, connectivity, safety, and everyday experiences. Backed by established consumer brands, they combine product innovation with responsive technical support to help customers confidently install, troubleshoot, and get more from their purchases.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!