Customer Care Representative Spanish-Bilingual

Turn Bilingual Conversations Into Exceptional Customer Experiences

Great pest protection starts with customers feeling heard, informed, and supported. As a Customer Care Representative - Spanish-Bilingual, you'll connect with U.S. customers, coordinate pest control services, resolve concerns, and protect customer relationships through natural bilingual communication. Grow beyond traditional contact center support and advance your global customer service career with Emapta.

Your Career at a Glance

• Employment type: Full-time
• Shift: Night Shift (CST), Monday-Friday, 8:00 AM-5:00 PM; occasional rotating Saturdays, 9:00 AM-1:00 PM | Consecutive Off
• Work setup: Permanent Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2 to 3 years of customer service or contact center experience
• Experience with blended customer support channels, including calls, emails, and messages
• Spanish-bilingual proficiency
• Natural and conversational communication skills, without sounding robotic or overly scripted
• Ability to deliver friendly, helpful, and professional customer service
• Ability to learn quickly and adapt to new tools, systems, and service procedures
• Minimum typing speed of 25 WPM
• Comfort with a voice-based work-from-home environment
• Quiet and professional home workspace suitable for customer calls
• Strong attention to detail in customer information and account documentation
• Ability to manage customer concerns with patience, accuracy, and professionalism
• Flexibility to support rotating Saturday shifts, early meetings, training sessions, and business schedule adjustments
• Familiarity with Mexican slang or common dialects considered an advantage

Your Daily Tasks

• Answer inbound and outbound calls, emails, and messages professionally and promptly.
• Resolve customer complaints, service concerns, and account issues in accordance with company protocols.
• Document customer interactions, account updates, and scheduling changes accurately in the required system.
• Schedule, reschedule, and adjust pest control service appointments based on technician capacity, route efficiency, and customer needs.
• Coordinate with technicians and management to ensure smooth service delivery.
• Research customer accounts and respond to inquiries, rescheduling requests, cancellations, and service requests.
• Maintain accurate and up-to-date customer records across required tools and platforms.
• Process cancellation requests, account holds, and service adjustments in accordance with established procedures.
• Conduct follow-up calls and emails to resolve outstanding customer concerns.
• Support customer retention through professional, attentive, and solution-focused service.
• Maintain regular attendance for scheduled shifts, rotating Saturday shifts, and early meetings.
• Attend training sessions and learning activities to strengthen service knowledge.
• Represent the business through excellent customer care and mission-aligned service.
• Maintain current knowledge of services, products, policies, and department procedures.
• Complete administrative tasks, company projects, and cross-department support activities as needed.

About the Client

Our client is a Texas-based green pest control provider protecting homes and businesses through environmentally conscious pest management. They provide specialized solutions for termites, mosquitoes, rodents, ants, cockroaches, wildlife, and other pests, combining botanical-based treatments with integrated pest management practices. Their trained professionals deliver customized protection, responsive customer service, and effective solutions designed with families, pets, properties, and the environment in mind.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!