Customer Care Representative

Customer Solutions for Healthier Homes and Cleaner Communities

As a Customer Care Representative, you will help deliver trusted support for a U.S.-based pest control company focused on safer homes, healthier communities, and service excellence. This role gives you a long-term global career with Emapta, where top talent can grow through international client support, professional development, and a work-from-home setup built for high-performing service professionals.

Quick Role Snapshot

Employment type: Full-time

Shift: Night shift, 8:00 AM to 5:00 PM CST, Consecutive days off (Flexibility is required due to induction, training, time zone observances, business operations, and occasional rotating Saturday half-day shifts from 9:00 AM to 1:00 PM CST)

Work setup: Work from home

Full Benefits & Perks

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Requirements

• 2-3 years of customer service or contact center experience
• Experience handling blended customer support channels such as calls, emails, and messages
• Natural, conversational communication style that does not sound robotic or overly scripted
• Ability to deliver friendly, helpful, and professional customer service
• Fast learner with the ability to adapt quickly to tools, systems, and service procedures
• Minimum typing speed of 25 WPM
• Comfortable working in a voice-based work-from-home environment
• Quiet and professional home workspace suitable for customer calls
• Strong attention to detail when documenting customer information and account updates
• Ability to manage customer concerns with patience, accuracy, and professionalism
• Flexibility to support rotating Saturday shifts, early meetings, training, and business schedule adjustments
• Spanish-speaking skills are preferred but not required
• Familiarity with Mexican slang or common dialect is an advantage

Key Responsibilities

• Answer inbound and outbound calls, emails, and messages professionally and on time
• Resolve customer complaints, service concerns, and account issues following company protocols
• Document customer interactions, account updates, and scheduling changes in the required system
• Schedule, reschedule, and adjust pest control service appointments based on technician capacity, route efficiency, and customer needs
• Coordinate with technicians and management to support smooth service delivery
• Research customer accounts and respond to inquiries, reschedules, cancellations, and service requests
• Maintain accurate and updated records in required tools and platforms
• Process cancellation requests, account holds, and service adjustments according to procedures
• Conduct follow-up calls and emails to close unresolved customer concerns
• Support customer retention by handling concerns with professionalism and care
• Maintain regular attendance for scheduled shifts, rotating Saturday shifts, and early meetings
• Attend training sessions and learning activities to build service knowledge
• Represent the business through excellent customer care and mission-aligned service
• Stay updated on services, products, policies, and department procedures
• Assist with administrative tasks, company projects, and cross-department support as needed

About the Client

The client is a U.S.-based pest control company providing people-friendly service solutions backed by transparent customer care, responsible treatment methods, and a strong satisfaction guarantee. With over a decade of experience, the company focuses on protecting homes and businesses while reducing unnecessary exposure to harsh chemicals. Its mission centers on safer communities, reliable service, and customer care that treats every home with respect.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!