Customer Delivery Associate Peoject Manager Spanish Speaker (VOIS)

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Role Purpose:

The Associate Project Manager provides project or programme support and administration function, to customer facing project, programme and managers, which enables the project or programme manager to deliver a wide range of customer facing solutions and services to our Enterprise customers.

The Associate Project Manager is customer facing for standard / simple end to end delivery with direct relationships with the customer.

.Responsibilities to include the day to day tracking and managing of risk, issue and change logs and delivery plan, this will require working closely with operational areas within Vodafone and 3rd Party Partner Suppliers, using negotiation, coordination, facilitation and communication skills, working proactively.

Key accountabilities and decision ownership:

• Creates and executes project work, in a (virtual) cross-functional project team; plans and revises as appropriate to meet changing needs and requirements.
• Coordinate projects with multiple functions and / or work streams by applying project management methods, best practices.
• Ensures responsibilities, activities and deliverables are clear and documented for each resource allocated to a project
• Ensures project documents are complete, current, and stored appropriately
• Document processes, create process descriptions and work instructions
• Reviews deliverables prepared by the project team before passing to client.
• Provides regular and accurate reporting to keep the customer, partners and internal stakeholders updated with project status and key risks
• Stakeholder management - coordinate with the VGE management team on the delivery of critical milestones in the project which have significant impact on the project deliverables
• Risk and issue management - highlight any arising risks, provide mitigation plan, also bring any issues up and implement problem solving techniques to resolve these issues
• Ensures the Handover of documentation to business as usual support organization to ensure the Customer is recognized as 'live'

Core competencies, knowledge and experience :

1. Governance & Reporting

• Using appropriate Methodologies and Governance, to support the Project manager in delivering to Time, Cost and Quality. Must be able to assimilate multiple sources of information and report concisely to a range of stakeholders using appropriate methods.

1. Integration - Tools, Systems & Data

• Providing high level support to the programme & project teams in the appropriate application of various tools for example, MS Project, Excel, PowerPoint, Word, and SharePoint.
• Ensuring the integrity and accuracy of the data set for the programme or project is maintained.

1. Business Skills and Attributes

• Experience of working in a challenging customer facing role, preferably delivery, with a good understanding of the process & procedures needed to deliver standard services.
• Understands key issues dominating the industry.
• Builds relationships across relevant areas of the business.
• Knowledge of a customer environment would be preferable but not mandatory.

Must have professional qualifications:

• PRINCE2 foundation is a must
• PMP Certificate is a plus
• Spanish & English Language C1 Level.
• Strong Microsoft Office Skills (PowerPoint, Excel, Word, MS Projects, Visio).
• Use project management tools to deliver a project including all project phases (Mobilization , Planning and Design , Implementation and Acceptance , and Closer
• Knowledge in financial related matters like budgeting, forecasting, controlling.
• Customer relationship Management with ability to interact at Director Level.
• Able to manage at mid-level across multiple cultures
• Has a successful track record of implementing various projects / programmes
• Proven ability to manage in dynamic, high-growth, high-uncertainty environments
• Strong communication and decision making skills.
• Strength in coordinating projects & people.
• Practical experience of transforming business requirements to functional capabilities
• Ability to interact and work with an international and distributed virtual team.
• Excellent planning & organisational skills.
• Strong interpersonal and communication skills.
• Experience of working in a customer focused environment.
• IPVPN/Networks (2G/4G) understanding is a plus
• Unified communication understanding is a plus

#VOIS #BeUnrivalled #Createthefuture

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.