Customer Demand Specialist with Spanish - Lenovo Intelligent Devices

General Information

Req #

WD00073616

Career area:

Marketing

Country/Region:

Romania

City:

Bucharest

Date:

Thursday, October 24, 2024

Working time:

Full-time

Additional Locations:
* Romania

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via our StoryHub .

Description and Requirements

Do you enjoy a work culture and environment where you can see your career developing?

And are you excited to join one of the leaders in the IT world?

Lenovo is seeking a Customer Demand Specialist for our hub in Bucharest to join Lenovo's Intelligent Device Group (IDG). The new team will join our Mid-Market team to engage directly with prospective End customers with the scope to support our sales force through actionable leads that become sales opportunities.

You will represent the brand and collaborate with local markets to share prospect qualifications and potential opportunities, gained over phone and email conversations with the end customer. As the profiling database grows, the Profiling Specialist will additionally drive lead qualification gained from Marketing Campaigns.

You will also work very close and in constant touch with your Infrastructure Solutions Group peer (ISG), based in Bucharest to identify and define the common projects for your territories, where you need to merge and grow into One Team, with the scope to expand and present in front of our customers Lenovo's entire product and solution portfolio proposition.

The scope? Increase Customer & Prospect awareness of Lenovo's broader product and solution portfolio and generate Customer Demand Generation.

Responsibilities:

• Engage with Country Sales organization to define list of both Customers and potential Prospects to be nurtured and qualified into sales opportunities
• Work closely with your Customer Demand Peer (from the infrastructure side - ISG) located in Bucharest to have a tight collaboration on lead management process and define common projects and initiatives
• Perform high volume customer calling and e-mailing to qualify Prospects & detect leads, delivering exceptional Customer Experience
• Ensure detailed & accurate profiling data entry to Microsoft Dynamics
• Pass qualified leads (via e-mail and Dynamics) to the local sales team to execute on
• Work on various team projects meant to help the team overall, and be an active team player in all the business activities we are taking for our customers and business
• Focus on multiple demand generation projects, with the overall scope to generate leads for our sales force.
• Effectively follow standard operating procedures and processes
• Bring your contribution to defining and streamlining existing processes to benefit both you and the business
• Use the following systems in your day-to-day activity: Dynamics 365, LinkedIn, Genesys, ZoomInfo
• Lead by example in the Demand Generation organization

Position Requirements:

• Multiple roles now open for Spanish native or proficient speaker
• Bachelor's degree (Preferred)
• Positive attitude, creative thinker, resilient and driven to provide high-quality customer service
• 2+ years in a customer calling/engagement role; can be support, business development, customer project management or pre-sales
• Comfortable in cold calling, making ~30/40+ calls per day; however, based on territory specifics these can be adjusted and need to be agreed with the Team Lead
• Ideal base knowledge in IT business. We provide product training to familiarize with our product & solution offerings
• Preferred experience with CRM tools (MS Dynamics, Genesys)
• Strong written and verbal communication skills, as well as strong organizational and time management skills
• Must be well organized, meticulous, attention to detail, proactive, forward thinker, and goal oriented.
• Commitment to achieving individual and team performance goals
• Excellent phone presence and experience making phone calls in an open environment

What can you expect?

Fulltime position with a permanent contract.

Compensation?

On top of competitive salary, you will be eligible for our bonus plan, receive lunch vouchers, several vacation days based on seniority and the possibility to buy company shares, a work from home policy and many others.

Our team?

A diverse and dynamic team, passionate about their roles. During the interviewing process, you will have the chance to meet with them and discuss how is to work at Lenovo.

Hiring process?

After a positive screening based on your resume you will have an initial phone or video conversation with our Talent Acquisition Consultant, followed by an interview with the Team Leader / Group Manager, also you will get to know your future team and ask questions and get a taste of how Life at Lenovo is, and have a closer understanding of the role and the organization you are joining.

Healthcare and well-being

Healthcare in the private medical center, fully paid sick leave, paid bonus sick days, fitness programs & sports packages, health days on site, discounts to gyms, yoga on site, extra contribution to meal card.

Our office?

We are based in Bucharest, one of the high-tech hubs in EMEA with easy access to public transport and restaurants. On site you will enjoy our fresh re-designed friendly office environment that will make work feel like home.

We offer a hybrid working model, both in office and at home.

Work-life balance

Extra vacation days, flexible working hours, service awards, home office, work & life coaching on site, massages on site, contribution to wedding and childbirth.

Development

Soft skills and hard skills trainings, special development programs for both individual contributors and potential team leaders / people managers, internal rotation program.

Giving back and Employee Resource Groups:

Volunteering & charity events, DEI and LGBT events, initiatives for children, people with disabilities and empowering programs to support women in Lenovo advance in their careers.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:
* Romania

* Romania