Customer Due Diligence Analyst (Spanish Speaker)

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?

Let's start with the role

As a CDD Analyst, you will handle Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) matters on a daily basis, ensuring Kaizen's onboarding, verification and ongoing monitoring controls are performed effectively and in line with internal standards and regulatory requirements.

As a CDD Analyst, you will:

• Perform Customer Due Diligence (CDD) checks during onboarding and throughout the customer lifecycle, in line with risk-based requirements;
• Review and validate customer identification and verification documentation, including source of funds / source of wealth information where applicable;
• Manage affordability-triggered CDD reviews in coordination with the Responsible Gambling (RG) team when a customer reaches the defined affordability threshold;
• Conduct Enhanced Due Diligence (EDD) reviews on high-risk customers, including PEPs and customers flagged through internal risk indicators;
• Assess customer risk profiles and support the Customer Risk Rating process through accurate data capture and sound decision-making;
• Perform ongoing monitoring reviews, periodic reviews, and event-driven reviews triggered by changes in customer behaviour or risk indicators;
• Review and resolve alerts linked to CDD triggers (e.g., failed verification, mismatched identity data, high-risk attributes, suspicious document patterns);
• Support the screening process by investigating potential matches from PEPs, sanctions, and watchlist screening and escalating confirmed hits appropriately;
• Gather and compile required information for internal escalation, MLRO review, and regulatory reporting where required;
• Maintain accurate case notes, decision rationales, and evidence trails in relevant tools and systems to ensure audit readiness;
• Ensure timely handling of customer verification and review queues, meeting internal SLA expectations and quality thresholds;
• Identify process gaps, repeat issues, and operational inefficiencies and propose improvements to strengthen controls and reduce friction;
• Assist the MLRO / CDD Team Lead with internal audits, external reviews, and regulatory information requests, as required;
• Support training and knowledge-sharing initiatives across teams to drive consistency in CDD decision-making and documentation standards.

What you'll bring:

• 2-5 years of experience in a CDD, KYC, AML, or Compliance role;
• Bachelor's degree in Law, Finance, Risk, Compliance, or a related field (a relevant Master's Degree is a plus);
• Strong knowledge of standard CDD/EDD requirements and risk-based customer onboarding practices;
• Strong analytical and investigative skills with high attention to detail;
• Ability to interpret customer documentation and identify inconsistencies, fraud indicators, and risk flags;
• Excellent verbal and written communication skills;
• Ability to manage workload effectively, prioritise tasks, and meet deadlines in a high-volume environment;
• Fluency in English; Proficiency in Spanish is considered a strong plus;
• Demonstrated AI-first mindset, actively leveraging AI tools and assistants to improve productivity, problem-solving and decision-making. Continuously explores new AI capabilities and champions their practical adoption within teams, using AI as a natural part of day-to-day work rather than a supplementary tool

Kaizen Gaming Perks

• Hybrid way of working
• A buddy will support you with your onboarding
• Competitive pay and bonus scheme
• Private health insurance for you and your family
• ☆Developmental 360° feedback framework
• Unlimited access to Udemy & continuous training
• Family Support

#LI-Hybrid

#LI-DG1

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We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.