Customer Loyalty Member with Spanish @ING Hubs Romania

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.

We started out in 2015 as ING's software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.

Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.

We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

The Mission

We are looking for a talented and enthusiastic Customer Loyalty Specialist to join our team for Client Services Business.

Your day to day

As a member of the Customer Loyalty Team (CLT), you will:

• Administer and maintain client connectivity channels (e.g., SWIFT, IBP, EBICS), including setup, testing, and ongoing monitoring.
• Provide day-to-day operational support to clients by handling requests, performing analysis, managing data, and addressing client inquiries via phone and email.
• Coordinate onboarding processes for new clients, ensuring smooth entry into the relationship and proper system setup.
• Monitor and follow up on client payments, investigations, and transaction processing to meet client expectations and service standards.
• Perform Know Your Transaction (KYT) controls by analysing and monitoring client activities in line with internal policies.
• Ensure the accuracy, integrity, and secure management of client data across banking systems.
• Collaborate effectively with internal teams and departments to resolve operational issues and deliver seamless client service.
• Support research and investigation activities related to client operations, discrepancies, and ad-hoc requests.
• Contribute to maintaining high service quality by proactively identifying and addressing operational risks and inefficiencies.

What you'll bring to the team

• Education: Bachelor's degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting.
• Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat.
• Language Proficiency: Fluent in Spanish (spoken and written) and solid knowledge of English;
• Understanding of banking legislation and related regulations.
• Competencies: Strong communication skills (oral and written), ability to build and maintain effective collaborative relationships, client-oriented attitude, and good organizational skills.
• Proficiency in MS Office.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).