Customer Service Account Representative - Spanish speaking

Job Description (General Summary)

Are you customer-focused, commercially aware, and proactive? At Intralox, one of the world's leading innovators in conveyance solutions, we are looking for a Customer Service Account Representative to join our EMEA Customer Service team and help our customers succeed through responsive support, trusted relationships, and value-add solutions.

How you make an impact:

Our EMEA Customer Service team is an important link between customers and colleagues across Sales, Engineering, Production, Credit, and Logistics. From our EMEA headquarters in Hoofddorp, we provide timely, accurate support while helping customers identify solutions that create meaningful value for their businesses. Collaboration, ownership, and continuous improvement are at the heart of how we work.

As a Customer Service Account Representative, you will manage customer enquiries, quotations, and orders while building strong, long-term B2B relationships. You will partner closely with Account Managers and internal teams to resolve challenges, support commercial initiatives, and contribute to business growth. This is an excellent opportunity to develop your customer service and commercial expertise in a dynamic international environment.

Job Responsibilities and Requirements

What you'll do:

• Manage customer enquiries, quotations, and orders accurately to deliver a reliable and seamless customer experience.
• Build trusted relationships with B2B customers by serving as a knowledgeable point of contact and providing guidance on products, pricing, lead times, and solutions.
• Coordinate technical enquiries and collaborate across internal teams to ensure timely and successful customer outcomes.
• Partner with Account Managers to support customer accounts, business development initiatives, and commercial growth opportunities.
• Proactively identify customer needs, recommend value-added solutions, and support sales activities through targeted customer engagement.
• Maintain accurate customer data and contribute to continuous improvement initiatives that enhance service quality and customer satisfaction

What you bring:

• Business-level fluency in English and Spanish. An additional European language is an advantage.
• Bachelor's degree or equivalent level of education.
• At least 2 years of experience in account management, sales support, customer service, or another commercial role preferably supporting B2B customers.
• Strong communication, relationship-building, organizational, and attention-to-detail skills.
• Commercial awareness and the ability to recognize customer and business opportunities.
• Technical aptitude, curiosity, and a willingness to learn about new products and technologies.
• A collaborative mindset and the ability to work effectively with customers and colleagues from different cultural backgrounds.
• A proactive approach, with the confidence to take ownership and contribute ideas for improvement.

If you don't meet every requirement but are excited about the role, we still encourage you to apply.

Why Intralox?

• International environment with opportunities to grow your career globally.
• A supportive, high-performing team that values collaboration.
• A workplace driven by ideas, innovation, and ownership.
• A financially strong, market-leading brand.
• Performance-based profit sharing and incentive opportunities.
• 25 holiday days + 6 ATV days.
• Excellent benefits package, including a mobility card for business and personal use, pension scheme, and contributions to health and life insurance.

Building great things together

Intralox is a global leader in innovative conveyance solutions, with more than 3,000 employees across 20+ countries. For over 50 years, we've helped customers grow by solving complex challenges with smart, reliable solutions.

We've built a culture grounded in honesty, fairness, and respect, where every idea is valued, and great thinking can come from anywhere. Self-managed, curious individuals thrive here.

We believe great results start with great people. That's why we bring together driven, collaborative teams who are passionate about making a real-world impact. You'll be empowered to take initiative, supported in your growth, and encouraged to continuously improve, while working alongside colleagues who celebrate shared success.

Note: To be considered for this role, you need to be based in the Netherlands and have a valid work permit. Sponsorship is not available for this position.

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