Customer Service Executive , Ocean Freight

Published 10 of November

Build the Future of Supply Chains Across

AsiaNoatum Logistics is a global logistics operator and part of AD Ports Group. With Spanish roots dating back to 1963, the company operates more than 80 own offices across 26 countries and serves customers in 158 countries through its partner network. More than 4,250 logistics specialists provide ocean and air freight, contract and project logistics, customs and trade management, warehousing and distribution, eCommerce and integrated supply chain solutions. Combining local expertise with a globally connected network and the backing of AD Ports Group, Noatum Logistics is strengthening its capabilities, connectivity and scale to support customers across global supply chains.Strategic Leadership & Business Growth:

Position Overview

The Customer Service Executive (Ocean Freight) is the primary point of contact for our clients, ensuring smooth, end-to-end execution of international ocean freight shipments. This role demands a proactive professional with strong maritime logistics knowledge to deliver exceptional service while maintaining high operational efficiency.

Location: Thailand (Office-based / Hybrid as per company policy)

Department: Ocean Freight Forwarding

Key Responsibilities

• Customer Care & Daily Communication
• Primary Contact: Manage daily inquiries, booking confirmations, and shipment status updates for assigned accounts.
• Proactive Tracking: Monitor vessel schedules and provide clients with real-time updates regarding delays or disruptions.
• Issue Resolution: Handle customer complaints and operational emergencies with a solution-driven mindset.

Ocean Freight Coordination & Documentation

• End-to-End Execution: Coordinate FCL/LCL import and export shipments from booking to final delivery.
• Vendor Liaison: Partner with shipping lines, NVOCCs, overseas agents, customs brokers, and local trucking providers.
• Cost & Document Control: Oversee HBL/MBL issuance, VGM submissions, and Arrival Notices. Proactively monitor free time to minimize Demurrage & Detention (D&D) costs.

System & Commercial Management

• Data Integrity: Maintain accurate milestone updates in CargoWise One (CW1) or internal freight systems.
• Financial Accuracy: Support timely job costing, invoicing, and file closure while identifying billing discrepancies.

Key Performance Indicators (KPIs)

• Customer Satisfaction: Response time and client retention rate.
• Data Accuracy: Correct documentation and timely CargoWise milestone entries.
• Cost Control: Minimization of avoidable D&D, storage fees, or operational penalties.

Minimum requirements

• Experience: Minimum 2-5 years of dedicated Customer Service or Operations experience in International Ocean Freight Forwarding.
• Expertise: Solid understanding of FCL/LCL (Import & Export) processes and Incoterms 2020.
• Language Skills: Good command of written and spoken English and Thai (for client and overseas network communication).
• System Skill: Hands-on experience with CargoWise One (CW1) is highly advantageous.
• Attributes: Strong problem-solving skills, ability to work under pressure, and a high sense of ownership.

Competencies

logistics Ocean/Air Freight